Fitness Studio Operations Manager

3 weeks ago


Jensen Beach, Florida, United States Orangetheory Fitness Full time
Job Description

The Lead Membership Consultant role plays a vital part in ensuring the smooth operation of our front-of-house fitness studio. This position requires a strong focus on delivering exceptional customer service while meeting sales targets. Ideal candidates possess excellent customer service skills and basic sales experience.

Key Responsibilities:
  • Establish and maintain an effective referral program to drive sales growth.
  • Maintain accurate records using our established sales systems.
  • Conduct telephone inquiries, follow-up calls, and customer care calls to ensure seamless communication.
  • Lead OTF studio previews with prospects and fitness program holders to showcase our services.
  • Greet members and guests promptly, enthusiastically, and with a smile to create a welcoming atmosphere.
  • Accurately follow the daily studio cleaning checklist to maintain a clean and organized environment.
  • Participate in 1-2 OTF scheduled workouts per week to stay up-to-date with our services.
  • Maintain an organized and clean lobby/front desk area to ensure a positive first impression.
  • Process accurate cash and credit card transactions to maintain a secure and efficient payment process.
  • Follow up and follow through with all prospective clients to ensure a smooth sales process.
  • Respond immediately to member requests, inquiries, and concerns to provide exceptional customer service.
  • Properly onboard all OTF clients through the use of Client Intake Forms and FP Agreements.
  • Work closely with the Fitness Team to ensure that processes are fulfilled and our services are delivered to the highest standard.
  • Attend and participate in all relative OTF training programs to stay up-to-date with our services and procedures.
Requirements:
  • Excellent customer service skills to deliver exceptional experiences.
  • Previous sales experience with strong sales skills, preferably in a sales quota-bearing structure.
  • Solid verbal and written communication skills to effectively communicate with clients and colleagues.
  • Able to multi-task and excel in a busy environment to meet sales targets and deliver exceptional customer service.
  • Functional computer skills to efficiently use MS Office basic programs, Internet, and basic computer software.
  • Health and fitness-minded individuals strongly preferred to align with our brand values.
  • High school diploma required.
  • Ability to work and function in an ORANGE TEAM environment, which is more than just a color, it's an attitude.
  • Flexible to work day, evening, and 1 weekend day required.
  • Eligible for commission after 60 days.


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