Fitness Studio Operations Manager
3 weeks ago
The Lead Membership Consultant role plays a vital part in ensuring the smooth operation of our front-of-house fitness studio. This position requires a strong focus on delivering exceptional customer service while meeting sales targets. Ideal candidates possess excellent customer service skills and basic sales experience.
Key Responsibilities:- Establish and maintain an effective referral program to drive sales growth.
- Maintain accurate records using our established sales systems.
- Conduct telephone inquiries, follow-up calls, and customer care calls to ensure seamless communication.
- Lead OTF studio previews with prospects and fitness program holders to showcase our services.
- Greet members and guests promptly, enthusiastically, and with a smile to create a welcoming atmosphere.
- Accurately follow the daily studio cleaning checklist to maintain a clean and organized environment.
- Participate in 1-2 OTF scheduled workouts per week to stay up-to-date with our services.
- Maintain an organized and clean lobby/front desk area to ensure a positive first impression.
- Process accurate cash and credit card transactions to maintain a secure and efficient payment process.
- Follow up and follow through with all prospective clients to ensure a smooth sales process.
- Respond immediately to member requests, inquiries, and concerns to provide exceptional customer service.
- Properly onboard all OTF clients through the use of Client Intake Forms and FP Agreements.
- Work closely with the Fitness Team to ensure that processes are fulfilled and our services are delivered to the highest standard.
- Attend and participate in all relative OTF training programs to stay up-to-date with our services and procedures.
- Excellent customer service skills to deliver exceptional experiences.
- Previous sales experience with strong sales skills, preferably in a sales quota-bearing structure.
- Solid verbal and written communication skills to effectively communicate with clients and colleagues.
- Able to multi-task and excel in a busy environment to meet sales targets and deliver exceptional customer service.
- Functional computer skills to efficiently use MS Office basic programs, Internet, and basic computer software.
- Health and fitness-minded individuals strongly preferred to align with our brand values.
- High school diploma required.
- Ability to work and function in an ORANGE TEAM environment, which is more than just a color, it's an attitude.
- Flexible to work day, evening, and 1 weekend day required.
- Eligible for commission after 60 days.
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