Fitness Studio Sales Representative
3 weeks ago
The Sales Associate role at Orangetheory Fitness is a dynamic position that requires a strong focus on premium customer service and meeting sales expectations. Ideal candidates possess excellent customer service skills and basic sales experience.
Key Responsibilities:
- Establish and maintain an effective referral program to drive sales growth.
- Maintain accurate records using established OTF sales systems to ensure seamless operations.
- Conduct telephone inquiries, follow-up calls, and customer care calls to provide exceptional service.
- Lead OTF studio previews with prospects and/or fitness program holders to showcase our services.
- Greet members and guests promptly, enthusiastically, and with a smile to create a welcoming atmosphere.
- Accurately follow the daily studio cleaning checklist to maintain a clean and organized environment.
- Participate in 1-2 OTF scheduled workouts per week to stay connected with our fitness community.
- Maintain an organized and clean lobby/front desk area to ensure a positive first impression.
- Process accurate cash and credit card transactions to maintain a secure and efficient payment process.
- Follow up and follow through activities with all prospective clients to ensure a seamless onboarding experience.
- Respond immediately to member requests, inquiries, and concerns to provide exceptional service.
- Properly onboard all OTF clients through the use of Client Intake Forms and FP Agreements.
- Work closely with the Fitness Team to ensure that processes are fulfilled and our members receive exceptional service.
- Attend and participate in all relative OTF training programs to stay up-to-date on our services and procedures.
Requirements:
- Excellent customer service skills to provide exceptional service to our members.
- Previous sales experience with strong sales skills, preferably in a sales quota-bearing structure.
- Solid verbal and written communication skills to effectively communicate with our members and team.
- Able to multi-task and excel in a busy environment to meet the demands of our studio.
- Functional computer skills to navigate our systems and processes efficiently.
- Health and fitness-minded individuals are strongly preferred to stay connected with our community.
- High school diploma required to ensure a strong foundation in communication and problem-solving skills.
- Ability to work and function in an ORANGE TEAM environment, which is more than just a color, it's an attitude.
- Flexible to work day, evening, and/or weekend hours as needed to meet the demands of our studio.
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