Service Operations Manager

1 month ago


Pendleton, United States W3Global Inc Full time
Job Title: Service Manager

Job Type: Full-Time Direct Hire

Location: Pendleton, IN

Job Description:

We are seeking a highly skilled Service Manager to lead our service department operations. The ideal candidate will have a strong background in technical experience, excellent communication skills, and the ability to motivate and develop a team of service advisors and technicians.

Key Responsibilities:

  1. Lead and direct a team of service advisors and technicians to ensure efficient workflow, high-quality customer service, and profitable performance.
  2. Grow strong relationships with customers by providing timely, efficient, and high-quality service.
  3. Conduct regular spot checks to ensure timely repairs and quality workmanship.
  4. Investigate and resolve customer complaints in a professional and timely manner.
  5. Develop and implement processes to improve service efficiency and customer satisfaction.
  6. Monitor and report on performance metrics, including revenue, profitability, and efficiency.
  7. Ensure compliance with all OEM policies and warranty procedures.
  8. Provide on-the-job technical support and training to service advisors and technicians.
  9. Maintain a safe and clean work environment.
  10. Attend all meetings as required.

Requirements:

  • Minimum of 5 years technical experience in the medium/heavy duty truck industry.
  • Valid Class "B" CDL with air brake.
  • CDK, CDK Sales Overdrive, and Microsoft Office Suite experience preferred.
  • Strong communication and leadership skills.
  • Ability to motivate and develop a team.
  • Self-motivated and flexible.
  • Superior problem-solving skills.
  • Good organizational skills.

Work Location: In person



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