Service Operations Manager
1 month ago
Job Type: Full-Time Direct Hire
Location: Pendleton, IN
Job Description:
We are seeking a highly skilled Service Manager to lead our service department operations. The ideal candidate will have a strong background in technical experience, excellent communication skills, and the ability to motivate and develop a team of service advisors and technicians.
Key Responsibilities:
- Lead and direct a team of service advisors and technicians to ensure efficient workflow, high-quality customer service, and profitable performance.
- Grow strong relationships with customers by providing timely, efficient, and high-quality service.
- Conduct regular spot checks to ensure timely repairs and quality workmanship.
- Investigate and resolve customer complaints in a professional and timely manner.
- Develop and implement processes to improve service efficiency and customer satisfaction.
- Monitor and report on performance metrics, including revenue, profitability, and efficiency.
- Ensure compliance with all OEM policies and warranty procedures.
- Provide on-the-job technical support and training to service advisors and technicians.
- Maintain a safe and clean work environment.
- Attend all meetings as required.
Requirements:
- Minimum of 5 years technical experience in the medium/heavy duty truck industry.
- Valid Class "B" CDL with air brake.
- CDK, CDK Sales Overdrive, and Microsoft Office Suite experience preferred.
- Strong communication and leadership skills.
- Ability to motivate and develop a team.
- Self-motivated and flexible.
- Superior problem-solving skills.
- Good organizational skills.
Work Location: In person
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