Customer Service Representative Specialist

1 day ago


Houston, Texas, United States ManhattanLife Insurance & Annuity Company Full time

Overview

We are ManhattanLife Insurance & Annuity Company, a leading provider of health and life insurance solutions. Our team is dedicated to delivering exceptional customer service and support.

About the Job

We are seeking a highly skilled and experienced Customer Service Representative to join our Affordable Choice department. As a key member of our team, you will be responsible for providing top-notch phone support to our customers, answering their inquiries, and resolving any issues they may have.

Key Responsibilities

  • Manage inbound calls in a timely manner while providing high-quality service
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives

Requirements

To be successful in this role, you will need:

  • 3+ years of call center experience, preferably in health insurance and/or life insurance related customer care
  • Excellent verbal and written communication and interpersonal skills along with active listening
  • Proficient technical skills using various programs and applications such as Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc.
  • Ability to research and analyze data
  • Ability to multi-task, set priorities, and manage time effectively
  • Maintain a professional attitude in challenging situations
  • Meet personal/team qualitative and quantitative metrics
  • Bilingual in Spanish or other languages preferred

Benefits

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus a range of benefits including:

  • Immediate coverage under our health, dental, and vision plans
  • Flexible schedules, including shortened hours on Fridays
  • Free parking
  • Company-wide events
  • Professional development opportunities
  • A company-wide wellness program

Work Environment

This role requires working in an office environment, and you will be required to stand, walk, use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.



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