Operations Director

3 days ago


New York, New York, United States Etro Fashion USA Full time
Job Overview

The Operations Manager plays a pivotal role in ensuring the seamless execution of store operations, inventory management, and exceptional customer service at Etro Fashion USA. This dynamic individual will work closely with boutique management to maintain a high level of operational efficiency, accuracy, and customer satisfaction.

Key Responsibilities
  • Manage and execute daily shipping and receiving tasks with precision and speed
  • Oversee the biannual End of Season shipping process, ensuring timely and accurate completion
  • Develop and implement procedures to minimize in-store damage and losses
  • Monitor and resolve stock discrepancies, maintaining a high level of inventory accuracy
  • Collaborate with the corporate team to conduct biannual full inventory, adhering to HQ guidelines
  • Complete monthly store reconciliation, ensuring financial accuracy and transparency
  • Ensure all team members adhere to operations and stockroom guidelines, promoting a culture of excellence
  • Partner with corporate partners to manage repairs, handle concerns, and maintain open communication
  • Maintain a well-organized back-of-house area, proactively addressing potential issues
  • Manage supplies, ensuring timely ordering and budget adherence
  • Perform opening and closing procedures, ensuring a smooth store operation
  • Coordinate with corporate team on maintenance, repairs, and store planning updates
  • Submit necessary daily, weekly, and monthly reports, maintaining transparency and accountability
Requirements
  • Undergraduate degree or equivalent experience
  • 6+ years of experience in the luxury sector, with knowledge of industry-specific dynamics
Essential Skills
  • Proficient in Microsoft Office Suite, with strong Excel and Outlook skills
  • Ability to work quickly and effectively in a fast-paced environment
  • Strong communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders
  • Self-motivated and proactive, with a strong sense of ownership and accountability
  • Ability to lift and move bulk merchandise
  • Proven ability to drive results and achieve goals
  • Excellent organizational skills and commercial awareness

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