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Cloud Services Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Systems Administrator to join our team at S&C Electric Company. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our global on-premises and cloud server & storage infrastructure, as well as our Microsoft 365 SaaS environment.
Key Responsibilities- Client Service
- Provide technical support and assistance to end-users, ensuring prompt and effective resolution of hardware and software issues.
- Develop and maintain strong relationships with clients, fostering trust and confidence in our ability to deliver high-quality services.
- Purchase and acquire approved hardware and software, ensuring compliance with company standards and policies.
- Technical Support
- Design, implement, and maintain Azure, M365 technologies, including Exchange Online, SharePoint, and Teams, as well as global VMware infrastructure.
- Support client/server business applications, server and storage hardware solutions, and other technical systems.
- Develop and maintain technical documentation, including configurations, instructions, and troubleshooting guides.
- Identify and correct server-related problems caused by hardware or software failures.
- Project Work
- Lead technical efforts on infrastructure services projects, following established project management methodologies and processes.
- Support project efforts as assigned, ensuring timely completion and high-quality results.
- Record time spent on project tasks and completed project tasks in timesheets.
- Strategic Planning
- Test and document system behavior, performance, and security.
- Collaborate with peers and clients to develop hardware and software standards and implementation strategies.
- Work with IT leadership to develop financial plans and budgets, aligning with technological innovation and industry standards.
- Create detailed architecture designs for next-generation technologies and develop guidelines for enhancements based on current production deployments.
- A 4-year degree in Information Systems, Computer Science, or a related field, or equivalent experience.
- 5 years of experience managing and supporting Microsoft Hybrid Identity (AD and Azure Entra ID) and Microsoft 365 (including Exchange, SharePoint, and Teams).
- 5 years of experience managing and supporting Windows and Linux servers and on-prem and cloud infrastructure, preferably Azure and VMware.
- Ability to read, analyze, configure, and make improvement recommendations on managed technologies.
- Proficiency in managing and troubleshooting various operating systems, including Windows Server and Linux.
- Experience with virtualization technologies, including VMware and Hyper-V.
- Proficiency in scripting languages, such as PowerShell, Bash, or Python, for automation.
- Ability to create technical and financial analysis and proposal documents.
- Skills to work independently with minimal supervision as well as in a team environment.
- Azure and Microsoft 365 certifications.
- Strong understanding of network protocols, configurations, and troubleshooting.
- Understanding of security best practices, including firewall configurations, intrusion detection, and vulnerability assessments.