Technical Writer Specialist

2 days ago


Springfield, Illinois, United States Krasan Consulting Services Full time
Job Title: Technical Writer

Location: Springfield, IL (Hybrid Role)

Contract Type: W2

Job Type: Direct Client

Job Overview

We are seeking a skilled Technical Writer / IT Documentation Specialist to join our team at Krasan Consulting Services. The ideal candidate will have a solid understanding of IT application stacks and strong documentation skills, particularly in creating and maintaining system recovery procedures, operating procedures, and policies.

Key Responsibilities
  1. IT Application Stack Documentation: Familiarize yourself with the components of various IT applications, identifying key areas where they reside, and documenting them thoroughly.
  2. Technical Documentation: Prepare, review, revise, and maintain technical documents such as system recovery procedures, operating procedures, and policies.
  3. Information Gathering: Collaborate with technical and business Subject Matter Experts (SMEs) to gather and analyze product functionality, business continuity needs, and technical requirements.
  4. Requirement Gathering: Facilitate the collection of business and IT requirements from various stakeholders, ensuring accuracy and clarity.
  5. Create High-Quality Documentation: Develop clear, detailed, and structured technical documents with attention to detail, ensuring that they meet the organization's needs for business continuity and technical understanding.
  6. Collaboration and Communication: Work closely with cross-functional teams, including technical and business stakeholders, to ensure proper documentation alignment with organizational objectives.
  7. Documentation Tools: Utilize tools such as MS Word, MS PowerPoint, and Visio to create and manage comprehensive documentation.
Requirements
  • Minimum 5 years of experience in IT documentation and technical writing.
  • Familiarity with IT Application Stacks: Understanding of IT applications, including their components and where they are typically located within an organization.
  • Technical Documentation: Proficient in preparing and maintaining technical documents, specifically system recovery procedures, operating procedures, and policies.
  • Information Gathering and Analysis: Experience in gathering and analyzing technical and product information from multiple sources to document product functionality and business continuity needs.
  • Requirement Gathering: Ability to gather business and IT requirements from diverse stakeholders, including technical and business SMEs.
  • Documentation Tools: Proficient in tools like MS Word, MS PowerPoint, and Visio for documentation purposes.
  • Attention to Detail: Strong documentation skills with an emphasis on accuracy and detail.
  • Excellent Communication: Strong verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.
  • Ability to work independently with minimal supervision.
Preferred Skills
  • Knowledge of ServiceNow's APM Module: Familiarity with ServiceNow's Application Portfolio Management (APM) module is a plus but not mandatory.
Education
  • Bachelor's degree in Information Technology, Computer Science, Technical Writing, or a related field (preferred).


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