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Customer Service Account Coordinator

2 months ago

Allegan, Michigan, United States Padagis Full time
Position Overview:
We are seeking a dedicated Customer Service Account Coordinator at Padagis. This role involves managing customer orders, inquiries, and complaints related to our products, while providing support through specialized knowledge and application of our offerings.

Key Responsibilities:
- Process and record customer orders and inquiries received via various channels.
- Provide customers with availability and scheduling information in accordance with established protocols.
- Investigate and resolve a variety of customer complaints and issues effectively.
- Act as a liaison between customers and sales personnel to ensure prompt responses.
- Monitor order activity and notify relevant staff of any potential delivery issues.
- Address technical challenges and concerns raised by customers.
- Independently manage smaller tier accounts and utilize customer systems to gather pertinent information to support business operations.

Core Competencies:
At Padagis, we prioritize the following competencies:
- Service Excellence: Recognize the needs of both internal and external customers, delivering exceptional value.
- Collaborative Spirit: Actively seek opportunities for teamwork across various functions and locations.
- Adaptability: Identify and respond swiftly to changes in the business environment.
- Innovative Thinking: Develop and implement new ideas and improvements to existing processes and products.
- Outstanding Execution: Strive for excellence in all organizational aspects, including culture and leadership.

Qualifications:
- A college degree or a suitable combination of education and experience.
- A minimum of two years of relevant experience.

About Padagis:
Padagis is a leading provider of healthcare products aimed at enhancing the quality of life. We specialize in generic prescription pharmaceuticals, particularly in the realm of extended topical medications such as creams, gels, and inhalable products. Our organization is experiencing significant growth, with a workforce of over 1,300 employees across multiple locations. We are committed to making prescription medications more affordable and accessible, contributing positively to the healthcare system.

Equal Opportunity Employer:
Padagis is an equal opportunity employer, committed to diversity and inclusion in the workplace.