Customer Service Representative

3 weeks ago


Beach, North Dakota, United States Marriott Vacations Worldwide Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will play a critical role in providing exceptional service to our owners and guests, ensuring their vacation experience is nothing short of memorable.

Key Responsibilities
  • Check-in and Check-out Process: Welcome and check-in guests, review property amenities, services, and hours of operation, and provide information on local areas of interest and activities.
  • Guest Support: Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
  • Room Features and Amenities: Identify and explain room features to guests, including the use of room keys, ice, and vending areas.
  • Follow-up and Follow-through: Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Communication and Teamwork: Answer telephone calls, route calls to the proper department as applicable, and interact with colleagues and guests professionally and promptly.
Requirements
  • Availability and Flexibility: Available to work various shifts, holidays, and both weekend days.
  • Physical Demands: Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lifting and Carrying: Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Background and Drug Screening: Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
About Marriott Vacations Worldwide

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are a leading global vacation ownership company that provides exceptional vacation experiences for our owners and guests.



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