Customer Service Representative

4 weeks ago


Queen Creek, Arizona, United States Serenity Healthcare, LLC Full time
Customer Service Representative

Serenity Healthcare, LLC is seeking a skilled Customer Service Representative to provide exceptional support to our patients. As a key member of our team, you will be responsible for creating a positive patient experience by providing support and compassion. Your excellent communication and interpersonal skills will enable you to effectively address patient concerns and provide solutions to their needs.

Responsibilities
  • Update and verify customer information upon each visit.
  • Help patients feel valued by creating rapport, and remembering their names, their interests, and stories.
  • Answer questions, address worries, respect boundaries, and be sensitive to each person's individual challenges.
  • Ensure a positive patient experience by providing support and compassion.
  • Rotate through other various office tasks throughout the day.
Qualifications
  • High School Diploma/ GED.
  • Excellent verbal and written communication, and basic math skills.
  • Proven ability to multitask in a fast-paced environment.
  • 1+ year of full-time customer service experience, reception, or personal customer service industry.
Benefits
  • Career Advancement Opportunity
  • Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
  • Paid Time Off
  • 10 Major Holidays Off
  • 401k
  • Employee Referral Program


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