Retail Sales Associate

6 days ago

Laguna Beach, California, United States Aviator Nation Full time

Job Summary
As a Sales Associate at Aviator Nation, you will be responsible for providing exceptional customer service and product solutions to ensure high levels of customer satisfaction. This role requires a friendly, customer-focused individual with genuine enthusiasm for the Aviator Nation lifestyle and products.

Key Responsibilities
• Greet customers, respond to questions, and improve engagement with merchandise
• Learn product knowledge (SKU's, fit, and more)
• Demonstrate superb product knowledge and services
• Operate cash register and Point of Sales system (POS)
• Manage financial transactions, including sales, process returns and exchanges, and balance drawers
• Achieve established goals
• Direct customers to merchandise within the store
• Increase in-store sales
• Introduce promotions and opportunities to customers
• Cross-sell products to increase purchase amounts
• Maintain an orderly appearance throughout the sales floor
• Assist with incoming and outgoing shipments
• Conduct inventory count
• Ensure floor restock happens as needed
• Assist with other purchase orders
• Share knowledge with team members
• Assist with omni-channel sales and fulfillment process

Requirements
• Ability to work retail hours, including weekends and holidays
• Excellent verbal communication skills
• High attention to detail and strong organizational skills
• Ability to maintain a professional appearance and follow store's dress code
• Maintain a positive attitude, high energy, and focus on customer satisfaction
• Ability to read, write, and perform basic math
• Ability to confidently operate office equipment, such as computers, printers, and telephones

Physical Requirements & Working Conditions
• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
• Ability to move and lift equipment and supplies of up to 20 pounds
• Vision abilities include close, distance, color peripheral, and depth perception
• Noise level in the work environment is moderate

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