Security Operations Coordinator
2 weeks ago
Job Summary:
Protos Security is seeking a highly skilled Dispatcher to join its rapidly growing team. The Dispatcher will be the first point of contact for clients, security officers, and service partners, ensuring that both internal and external customers receive a level of service that exceeds their expectations.
Key Responsibilities:
- Address incoming requests and inquiries via email and phone
- Collect required data with an emphasis on accuracy and completeness
- Provide excellent customer service to internal and external customers
- Resolve security officer, customer, service partner, and internal inquiries per defined processes and guidelines
- Assist with setting proper expectations with internal and external customers about their requests or issues that need to be resolved
Requirements:
- High School Diploma or GED required
- Excellent written and verbal communication skills
- Advanced knowledge of basic Microsoft Office applications and ability to learn new proprietary software
- Strong problem-solving and analytical skills
- Excellent prioritization, organizational, planning, and time management skills
Benefits:
- Medical, Dental, Vision, and Life Insurance
- Company paid Short-Term, Long-Term Disability, and Basic Life Insurance
- Employee Assistance Program
- Flexible Spending Account / Health Savings Account
- Retirement Plan 401(k) with match
- Generous Paid Time Off Package
Work Environment:
Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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