Customer Service and Sales Specialist

6 days ago


Minneapolis, Minnesota, United States Bridgestone Americas Full time
About Our Company
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. We operate more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Our Culture
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We champion all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses.

About This Role
In this role, you will work with customers to provide exceptional service, explain warranty options, and promote products and services. You will also work closely with technicians and other team members to ensure a seamless shopping experience.

Key Responsibilities
- Building customer satisfaction and loyalty
- The merchandising, advertising, and promotion of products and services
- Energetic responsiveness to every customer, on the phone and in the store
- Desire to succeed in a retail environment
- Motivated sales individual

Requirements
- High School Diploma or equivalent
- 2 years of consumer retail sales experience
- Ability to communicate effectively with customers and assist with sales and complaints to ensure customer retention and loyalty
- Problem-solving skills as it relates to customer complaints
- Valid automobile driver's license and ability to drive company vehicles
- Completion of all required BSRO store education courses and modules

What We Offer
Bridgestone Americas offers a competitive salary range of $55,000 - $75,000 per year, depending on location and experience. In addition, we provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages, and a 401(k) plan to help build towards your future.

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