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Customer Experience Manager

2 months ago

Tulsa, Oklahoma, United States Stand-By Personnel Full time

Job Title: Customer Experience Manager

Job Type: Temporary Hire

Location: Tulsa, OK

As a Customer Experience Manager at Stand-By Personnel, you will be the primary point of contact for customers, ensuring their needs are addressed swiftly and effectively. Your role involves managing Requests for Quotation (RFQs) and collaborating with our Estimating Planning Engineer (EPE) to deliver accurate quotes.

Responsibilities:

  • Serve as the main point of contact for customer inquiries and requests.
  • Manage and coordinate RFQs with the Estimating Planning Engineer.
  • Generate detailed job quotes based on data from the EPE.
  • Process customer purchase orders ensuring alignment with quoted prices.
  • Support marketing efforts including tradeshow preparations and special events.
  • Maintain clear and open communication with customers and internal teams.
  • Uphold confidentiality regarding customer information and company practices.
  • Exhibit attention to detail and ensure accurate and courteous interactions with customers.

Requirements:

  • 25 years of customer-facing experience.
  • Strong communication and customer service skills.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Willingness to learn MRP/ERP software (preferably Job Boss).
  • Familiarity with Visio, Access, Publisher, and graphic design tools is a plus.
  • Ability to read basic blueprints is preferred.
  • Strong organizational skills and attention to detail.
  • Ability to follow through on tasks and commitments.

About Stand-By Personnel:

Stand-By Personnel is a leading provider of temporary staffing solutions. Our team is dedicated to delivering exceptional customer service and support.