Quality Assurance Compliance Officer

2 weeks ago

Pittsburgh, Pennsylvania, United States Familylinks Inc Full time
Job Overview

Position Summary

We are looking for a committed Quality Compliance Specialist to enhance our Compliance department's efforts. This role is crucial for upholding high standards and driving continuous enhancement in our human services.

As a Quality Compliance Specialist, you will be integral to our mission of making a positive difference in lives through comprehensive community, behavioral, and social initiatives. Your contributions will directly influence the quality and effectiveness of our services, ensuring adherence to the highest standards. This position is vital for sustaining compliance, supporting data-informed decision-making, and nurturing a culture of ongoing improvement throughout the organization.

About Familylinks Inc

For over sixty years, Familylinks has been dedicated to serving the diverse communities of Western Pennsylvania. Last year, we positively impacted the lives of over 9,000 individuals from various backgrounds and beliefs. Our mission is to create a positive influence through integrated community, behavioral, and social programs. We seek passionate individuals to help us continue our impactful work. Familylinks provides family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

Benefits Offered by Familylinks

  • Low to no-cost medical insurance options
  • Complimentary Dental and Vision Insurance
  • Generous Paid Time Off
  • Paid Holidays, Clearances, and Training
  • Employee Recognition Initiatives
  • Referral Incentive Program
  • Tuition Reimbursement and eligibility for Student Loan Forgiveness
  • Optional 403(b) Retirement Plan with Employer Matching
  • Opportunities for Career Advancement

Key Responsibilities of the Quality Compliance Specialist

  • Collaborate with the Quality and Compliance Program Manager and Leadership Team to generate and present statistical data focused on agency-wide quality and performance metrics.
  • Conduct program compliance monitoring visits and document findings for program leadership.
  • Develop a quality review process and initiate actions to sustain and enhance service quality. Implement strategies to improve departmental and program quality, and assist in creating relevant policies and procedures as needed.
  • Engage in the periodic evaluation of departmental and program service operations and development.
  • Assist with the application and renewal of all annual contracts with relevant agencies.
  • Coordinate and lead quality improvement initiatives, incident reviews, and consumer focus group discussions.
  • Work alongside Program Managers to ensure preparedness for agency accreditation.
  • Manage and respond to inquiries submitted through the incident review and compliance ticketing systems.

Qualifications for the Quality Compliance Specialist

  • A Bachelor's degree is preferred; however, an Associate's degree with relevant experience in compliance, IT, data collection, and electronic management systems will be considered.
  • A strong background in data collection, clinical chart reviews, and understanding regulatory functions within non-profit human service environments.
  • Experience with infographic reporting tools is advantageous.
  • Proficiency in Microsoft Office and network technologies is essential, along with the ability to learn the department's software products.
  • Ability to positively engage with diverse individuals and skill levels.
  • Exceptional written and verbal communication skills.
  • Capability to manage confidential information while maintaining positive relationships with colleagues.
  • Demonstrated ability to effectively communicate with internal and external stakeholders across all staff levels.
  • Strong organizational skills and the ability to prioritize multiple tasks effectively.
  • Stay informed about County, State, and Federal policies and procedures.
  • Other duties as assigned.

Familylinks is proud to be an Equal Opportunity Employer. Our policies prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

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