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Quality Assurance Compliance Officer

2 months ago

Pittsburgh, Pennsylvania, United States Familylinks Inc Full time
Job Overview

Position Summary

We are seeking a committed Quality Compliance Specialist to enhance our Compliance department. This role is crucial for upholding our mission to make a positive difference in the lives of individuals through comprehensive community, behavioral, and social services.

As a Quality Compliance Specialist, you will play a key role in ensuring that our programs adhere to the highest standards of quality and effectiveness. Your contributions will be vital in maintaining compliance, facilitating data-driven decision-making, and promoting a culture of ongoing improvement throughout the organization.

About Familylinks Inc

For over sixty years, Familylinks has been dedicated to serving the diverse communities of Western Pennsylvania. We have supported thousands of individuals from various backgrounds and beliefs. Our mission focuses on making a positive impact through integrated community, behavioral, and social services. We are looking for passionate individuals to help us continue our important work.

Benefits Offered

  • Affordable medical insurance options
  • Complimentary dental and vision coverage
  • Generous paid time off
  • Paid holidays, clearances, and training opportunities
  • Employee recognition initiatives
  • Referral bonuses for employee recruitment
  • Tuition reimbursement and eligibility for student loan forgiveness
  • Optional retirement plan with employer matching
  • Opportunities for career advancement

Key Responsibilities

  • Collaborate with the Quality and Compliance Program Manager and Leadership Team to generate and report statistical data focusing on agency-wide quality and performance metrics.
  • Conduct compliance monitoring visits and document findings for program leadership.
  • Develop a quality review process and initiate actions to maintain or enhance service quality. Assist in creating policies and procedures as needed.
  • Participate in the regular evaluation of departmental and program service operations.
  • Support the licensure application and renewal processes for all annual contracts.
  • Coordinate and lead quality improvement initiatives, incident reviews, and consumer focus group discussions.
  • Work with Program Managers to ensure preparedness for agency accreditation.
  • Manage inquiries submitted to the incident review and compliance ticketing systems.

Qualifications

  • A Bachelor's degree is preferred; however, an Associate's degree with relevant experience in compliance, IT, data collection, and electronic management systems will be considered.
  • Strong experience in data collection, clinical chart reviews, and knowledge of regulatory functions within non-profit human service environments.
  • Familiarity with infographic reporting tools is advantageous.
  • Proficiency in Microsoft Office and network technologies is essential, along with the ability to learn departmental software products.
  • Ability to engage positively with diverse individuals and skill levels.
  • Excellent written and verbal communication skills.
  • Capability to manage confidential information while maintaining positive relationships with colleagues.
  • Demonstrated ability to communicate effectively with internal and external stakeholders at all levels.
  • Strong organizational skills and the ability to multitask effectively.
  • Stay informed about County, State, and Federal policies and procedures.
  • Other responsibilities as assigned.

Familylinks is proud to be an Equal Opportunity Employer. Our policies prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.