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Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Venice Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members to ensure seamless service delivery.
- Greet arriving guests and complete established check-in procedures on a daily basis to ensure guests are fully satisfied.
- Facilitate guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability.
- Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing our reservation guidelines.
- Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests to ensure timely and efficient service.
- Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
- Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests to ensure the information is received by guests in a timely manner.
- Contribute to and maintain established information and communication sources such as department and front desk log books to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including medical, dental, and vision insurance, 401(k), vacation and sick leave, and a team member travel program. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.
Requirements
- At least 1-3 years of experience in a like or similar role within hotel operations, demonstrating progressive career path responsibilities.
