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Drainage Systems Specialist

2 months ago

DeKalb, Illinois, United States Service Now Home Services Full time
About the Role:

As a Drain & Sewer Technician, you will be responsible for diagnosing, repairing, and maintaining drain and sewer systems in residential properties. Your in-depth knowledge of drainage systems, problem-solving abilities, and commitment to exceptional customer service will play a crucial role in resolving issues and ensuring customer satisfaction.

About Us:

Service Now Home Services is a leading provider of residential home services, including plumbing, HVAC, and electrical services. We are committed to delivering exceptional customer service and providing our customers with the highest level of satisfaction.

Key Responsibilities:
  • Install, assemble, maintain, and repair pipes and plumbing fixtures.
  • Key team member for our Cured in Place Pipe Lining (CIPP) installation team.
  • Affix clamps, screws, brazing, soldering, welds, etc., to pipes and tubes.
  • Measure and modify pipes accordingly by cutting, threading, or bending pipes by using specialized tools.
  • Diagnose plumbing problems and work to resolve any issues.
  • Repair or replace damaged parts.
  • Repair water line leaks.
  • Confirm pipe system is air/watertight by performing pressure tests.
  • Keep detailed noted and create work reports documenting projects.
  • Test plumbing and other installed fixtures to ensure proper functioning.
  • Follow state laws and regulations and adhere to local building codes.
  • Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
  • Facilitate order for all parts required for appointments and ensure preparedness for the day of install.
  • Perform other duties as assigned.
Qualifications:
  • High school diploma or equivalent; completion of a plumbing apprenticeship program is preferred.
  • Journeyman or Master Plumber license/certification is a plus.
  • Proven experience as a Drain & Sewer Technician, with a strong understanding of residential drain and sewer systems.
  • Proficiency in using drain cleaning equipment, video inspection tools, and plumbing tools.
  • Knowledge of different pipe materials, fittings, and fixtures commonly used in residential drainage systems.
  • Strong problem-solving skills with the ability to diagnose and resolve complex drainage issues.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to customers in a clear and friendly manner.
  • Exceptional customer service skills, with a commitment to exceeding customer expectations.
  • Strong attention to detail and the ability to work independently or as part of a team.
  • Valid driver's license and clean driving record.
  • Physical ability to perform the duties of the job, including lifting heavy objects, working in confined spaces, and standing for extended periods.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • State-of-the-art equipment and training.
  • A commitment to customer satisfaction and employee development.