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Eyewear Specialist

2 months ago


White House, United States AEG Vision Full time

About the Role

As an Optical Consultant at AEG Vision, you will play a vital role in delivering exceptional customer experiences and ensuring patients receive the best possible care. Your technical expertise and excellent communication skills will enable you to provide personalized recommendations and ensure patients are fitted with the right eyewear solutions.

Key Responsibilities

  • Deliver outstanding customer service, providing patients with a complete understanding of our customized recommendations for products and services.
  • Develop and maintain a loyal client base through exceptional service and referrals.
  • Stay up-to-date on company and industry products, procedures, and manufacturer rebates.
  • Manage patient calls, updating patients on order status and resolving any issues that may arise.
  • Retrieve patient charts and electronic health records.
  • Assist patients in selecting frames, lens type, and lens treatments, ensuring a proper fit.
  • Educate patients on proper eyeglass and contact lens care.
  • Collect eye and face measurements to ensure a proper fit.
  • Interpret prescriptions written by optometrists and ophthalmologists.
  • Create work orders for lab technicians, specifying information on lenses needed.
  • Follow up on all pending orders, verifying they are completed within the given time guidelines.
  • Dispense glasses, inspecting the product for proper fit and adjusting as necessary.
  • Adjust eyewear to ensure visual acuity, proper fit, and patient comfort.
  • Use various tools to perform eyewear adjustments and repairs.
  • Regularly communicate with technicians and store managers, providing additional patient information or requesting order status.
  • Inspect final products for any flaws, clean and polish lenses using cloths and solvents.
  • Clean and organize frame boards, displays, mirrors, workbenches, office areas, bathrooms, and breakrooms, maintaining overall cleanliness and visual appeal.
  • Restock retail boards with new merchandise.
  • Understand product issues and analyze any problems, thoroughly and accurately answering patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
  • Collaborate with technicians, front desk associates, managers, and optometrists.
  • Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc.

Requirements

  • High School Diploma
  • Minimum of one year of experience working as an optician, strongly preferred
  • Experience with HIPAA requirements, preferred
  • Strong organizational skills and attention to detail
  • Strong communication skills (verbal and written)
  • Excellent customer service skills and a pleasant demeanor, experience with sales preferred
  • Manual dexterity and hand-eye coordination
  • Dependability and punctuality
  • Ability to lift up to 30lbs, bend, kneel, and stand for up to 8 hours a day

Travel Requirements

Negligible