Optical Care Specialist

3 weeks ago


White Plains, New York, United States LUXOTTICA OF AMERICA INC Full time
Job Title: Licensed Optician

At LUXOTTICA OF AMERICA INC, we're committed to delivering exceptional eye care and exceptional customer service. As a Licensed Optician, you'll play a vital role in helping us achieve this goal.

Job Summary:

We're seeking a highly skilled and motivated Licensed Optician to join our team. As a key member of our optical team, you'll be responsible for delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds our customers' expectations.

Key Responsibilities:
  • Welcome all customers and set expectations with customers
  • Custom fit glasses and precisely place prescription in lenses
  • Act as a leader in optical acumen
  • Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
  • Assist team with complex product needs and prescriptions
  • Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
  • Ability to multi-task, prioritize and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help to keep store clean, attractive and organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement and results
  • Adhere to company policies and procedure, including discounts, promotions and inventory management
Requirements:
  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener and team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills - ability to use and carry an iPAD/tablet
  • Familiarity with POS, computers and calculators
  • Embrace new technology and change
Preferred Qualifications:
  • Previous customer service and retail experience

We offer a competitive salary range of $24.40-$40.20 per hour, plus a bonus and commission plan. Benefits include health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from all qualified candidates.



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