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Retail Sales Specialist

2 months ago

Fort Worth, Texas, United States Trane Technologies Full time

At Trane TechnologiesTM, we are dedicated to developing innovative climate solutions for various sectors, including residential, commercial, and transportation. Our mission is to tackle global challenges with creativity and determination, striving for a sustainable future. We believe in empowering our employees to excel both professionally and personally.

What we offer:

As a Customer Sales Associate, you will be the reliable resource our clients depend on when they visit our Trane Supply locations.

Your expertise will be crucial in assisting customers with their diverse needs, from troubleshooting equipment issues to providing timely delivery of high-quality parts and solutions. To thrive in this position, a solid understanding of our product range, consistent achievement of sales targets, and outstanding problem-solving abilities are essential. Additionally, managing the order process effectively will be vital for ensuring seamless transactions and customer satisfaction.

Seize this chance to make a meaningful difference and become the primary contact for our esteemed customers.

Benefits of working with us:

  • Comprehensive benefits begin on DAY ONE for you and your family, including health coverage and wellness programs with generous incentives - WE DARE TO CARE.
  • Family support benefits encompass fertility assistance and adoption/surrogacy support.
  • 401K matching up to 6%, along with an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including provisions for volunteer and parental leave.
  • Opportunities for education and training through company programs, including tuition assistance and student debt support.
  • Learn more about our benefits here.
Work environment:
This role is designated as On-Site.

Your responsibilities will include:
  • Assisting customers and identifying the best solutions to ensure their satisfaction.
  • Collaborating with customers to enhance sales by suggesting related products or additional services.
  • Processing customer orders and addressing inquiries, questions, or complaints regarding Parts and Supply offerings, providing solutions to ensure satisfaction and future sales.
  • Staying informed about Trane Products, offerings, and promotions to deliver an exceptional customer experience and drive sales.
  • Engaging with customers both via phone and in person.
  • Executing quote and order management processes with a high degree of accuracy to facilitate fulfillment and ensure timely delivery - entering quotes and invoices and following through on fulfillment.
  • Assisting with warehouse and inventory management tasks as needed.
  • Willingness to work overtime or weekends as required.
Qualifications:
  • GED or High School Diploma is required.
  • Experience in inside sales, retail, or a related field is preferred.
  • Background in a fast-paced, customer-centric environment with a focus on service, continuous improvement, and safety.
  • Demonstrated ability to build customer relationships and maintain professional service even in challenging situations.
Compensation:

Base Salary: Starts at $48,000, based on experience, is eligible for overtime, and includes an incentive plan.

Total Target Cash consists of a mix of fixed base salary and sales commissions. Sales commission plans are uncapped.

Equal Employment Opportunity:

We provide competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.