Customer Service Representative

10 hours ago


Dothan, Alabama, United States Allient Incorporated Full time
Job Summary

We are seeking a highly skilled Customer Service Technician to join our team at Allient Incorporated. As a key member of our customer service department, you will be responsible for providing exceptional support to our internal and external customers.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and internet
  • Provide technical support and troubleshooting for products and services
  • Manage on-site installation, repair, and maintenance tasks
  • Diagnose errors and determine proper solutions
  • Enter and schedule customer purchase orders and forecasted orders
  • Verify prices and process returns
  • Produce timely and detailed service reports
  • Communicate with regional sales managers and other stakeholders
Requirements
  • High school diploma or equivalent
  • 2-5 years of relevant experience
  • Strong working knowledge of operations and technical skills
  • Excellent computer skills and ability to work with ERP software
  • Ability to work flexible shifts and adapt to changing work schedules
Work Environment

The role is primarily office-based, but may require occasional travel to production floors. The employee may be exposed to moving mechanical parts and may be required to wear protective gear.



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