Guest Experience and Marketing Manager

3 weeks ago


Manassas, Virginia, United States Eurest Full time
Job Summary

The Guest Experience and Marketing Manager is responsible for enhancing customer satisfaction and loyalty by ensuring exceptional guest experiences while simultaneously driving brand awareness and marketing initiatives.

This role involves overseeing customer service operations, managing feedback, and creating marketing strategies that align with guest expectations.

The manager will collaborate with cross-functional teams to ensure consistency in service delivery, brand messaging, and promotional activities.

Key Responsibilities:

  • Oversee all guest interactions and ensure high standards of service are maintained at all touchpoints.
  • Implement and monitor guest satisfaction programs, including surveys, reviews, and feedback systems.
  • Work closely with the operations team to analyze guest experience data to identify trends and make improvements.
  • Develop and implement marketing campaigns that promote positive guest experiences.
  • Ensure guest interactions and brand presence are consistent with the company's image.
  • Collaborate with the marketing team to align promotional efforts with the guest experience strategy.
  • Coordinate special events, promotions, and partnerships that enhance the brand and attract guests.

Requirements:

  • Bachelor's degree in Marketing, Hospitality Management, Business Administration, or related field.
  • 3-5 years of experience in guest experience management, marketing, or hospitality.
  • Strong understanding of marketing principles and customer service standards.
  • Excellent interpersonal and communication skills.
  • Ability to manage multiple projects simultaneously.
  • Proficiency in using customer relationship management (CRM) tools, social media platforms, and marketing analytics software.
  • Strong leadership and team management skills.

About Eurest:

Eurest is a leading provider of business and industry dining solutions, serving the nation's largest and most-prestigious companies. We offer a rewarding career packed with limitless opportunities for growth and development.

Our company is innovative, high performing, and fast growing, with a commitment to quality and excellence in all aspects of our business.

We are an equal opportunity employer, committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).



  • Manassas, Virginia, United States Villagio Hospitality Group Full time

    Job SummaryVillagio Hospitality Group is seeking a Guest Service Associate to join our team.This role is responsible for providing exceptional guest experiences, ensuring a smooth and efficient stay for our guests.The ideal candidate will be able to work effectively in a fast-paced environment, provide excellent customer service, and maintain a clean and...


  • Manassas, Virginia, United States ECU Communications Full time

    Job SummaryWe are seeking a highly skilled Marketing Project Manager to join our team at ECU Communications. As a Marketing Project Manager, you will be responsible for planning, developing, and implementing overall project policies and directing subordinate managers/staff. You will also be responsible for managing the operation of national projects,...


  • Manassas, Virginia, United States Smart Solutions Inc Full time

    We are seeking a skilled Marketing Professional to join our team at Smart Solutions Inc. The ideal candidate will have a strong background in marketing and be able to develop and execute innovative marketing strategies to drive business growth.Key Responsibilities:Develop and implement marketing campaigns to increase brand awareness and drive...


  • Manassas, Virginia, United States DC Burger, Inc. Full time

    ROLE SUMMARYAs a key member of our team, the Overnight Shift Leader plays a vital role in ensuring the success of our business. Our crew is dedicated to delivering exceptional customer service to our guests, and we're committed to excellence in all aspects of our operations.The Overnight Shift Leader supports the Restaurant Management team in driving guest...


  • Manassas, Virginia, United States American Target Advertising, Inc. Full time

    Job DescriptionAs a seasoned marketing professional, you will be responsible for managing direct mail and digital fundraising campaigns for right-of-center nonprofits. Your expertise in direct marketing and fundraising will be invaluable in helping our clients achieve their goals.We are looking for a highly skilled and experienced marketing professional to...


  • Manassas, Virginia, United States Healing Home Healthcare Full time

    Job OverviewWe are seeking a highly skilled Social Media Marketing Specialist to develop and implement our social media strategy, increasing our online presence and driving marketing and sales efforts.The ideal candidate will have a proven track record of creating engaging social media content, managing social media campaigns, and analyzing their...


  • Manassas, Virginia, United States Jushi Holdings Full time

    Job Summary:As a Sales and Marketing Associate - Inventory Management Specialist at Jushi Holdings Inc., you will play a critical role in ensuring the company's inventory management procedures are maintained and that inventory is available to meet customer demand. This position requires strong data and inventory acumen, as well as excellent attention to...


  • Manassas, Virginia, United States Great Eats Hospitality Full time

    Job DescriptionZandras Taqueria is seeking a highly skilled Restaurant Lead Manager to oversee the daily operations of our Old Town Manassas location.The ideal candidate will have a proven track record of managing high-energy teams, maintaining high standards of food and service quality, and driving business performance.Responsibilities include:Coordinating...


  • Manassas, Virginia, United States Electra Aero Full time

    Job DescriptionElectra Aero is seeking an experienced Director of Market Development to join our Product team. This role will play a critical part in directing the company's commercial and governmental business strategies.The successful candidate will be responsible for developing new customers, including industry research, relationship building, market...


  • Manassas, Virginia, United States American Target Advertising, Inc. Full time

    Job DescriptionAmerican Target Advertising, Inc. is seeking a highly skilled Marketing Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing marketing campaigns to support our clients' goals.Our ideal candidate will have a strong background in marketing, with a focus on conservative...


  • Manassas, Virginia, United States Great Eats Hospitality Full time

    Restaurant Managing Partner Job DescriptionAt Great Eats Hospitality, we are seeking a highly skilled and experienced Restaurant Managing Partner to lead our Zandra's Taqueria operation. As a key member of our Executive Team, you will be responsible for ensuring efficient and profitable operations, maintaining high standards of food, service, and health and...


  • Manassas, Virginia, United States CheckersRally's Full time

    Purpose of Your WorkAs a General Manager at Checkers & Rally's, you will be responsible for executing the restaurant plan, achieving sales and profits goals, and providing excellent Guest and Team service. You will manage the overall restaurant to ensure it is the 1st Choice for our Guests and Employees.Key ResponsibilitiesMeet budgeted sales and profits by...


  • Manassas, Virginia, United States Villagio Hospitality Group Full time

    Villagio Hospitality Group is seeking a seasoned General Manager to lead the launch of a new restaurant concept. The ideal candidate has a proven track record in new restaurant openings and is passionate about delivering exceptional hospitality experiences.Develop and implement pre-opening operating procedures to ensure a seamless launch.Oversee the setup of...


  • Manassas, Virginia, United States Hand and Stone Massage and Facial Spa Full time

    Join Hand and Stone Massage and Facial Spa in Manassas, VA as a Massage Therapist and take advantage of a dynamic working environment with plenty of perks. Our spa is in search of a skilled Massage Therapist to join our team and provide exceptional customer service to our clients. As a Massage Therapist at Hand and Stone, you will have the opportunity to...


  • Manassas, Virginia, United States The Caton Companies Full time

    Property Management Internship OpportunityWe are seeking a highly motivated and organized individual to join our team as a Summer Property Management Intern. As a member of our team, you will gain hands-on experience in all aspects of property management, including leasing, marketing, property management, and maintenance.Key Responsibilities:Assist in the...


  • Manassas, Virginia, United States Great Eats Hospitality Full time

    Restaurant Assistant ManagerZandra's Taqueria is seeking a highly skilled and experienced Restaurant Assistant Manager to join our dynamic team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurants, providing exceptional customer service, and leading a team of dedicated staff.Key...


  • Manassas, Virginia, United States Great Eats Hospitality Full time

    Restaurant Assistant Manager Job DescriptionZandras Taqueria is seeking a skilled Restaurant Assistant Manager to join our dynamic team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurants, maintaining high standards of food, service, and health and safety, and providing exceptional customer...


  • Manassas, Virginia, United States Chili's Grill & Bar Full time

    Be a Part of Our Team!We're looking for a Busser to join our team at Chili's Grill & Bar in Manassas. As a Busser, you'll play a crucial role in ensuring our Guests have an exceptional dining experience.Key Responsibilities:Assist the service team in clearing and setting tablesEnsure all aspects of professional food service and Guest satisfaction are metWhat...


  • Manassas Park, Virginia, United States Bob's Discount Furniture Full time

    Job Summary: As a Guest Experience Sales Specialist at Bob's Discount Furniture, you will be responsible for providing exceptional customer service and creating an unforgettable shopping experience for our clients.Key Responsibilities:Greet and engage customers to understand their home furnishing needs and preferences.Offer personalized recommendations...


  • Manassas, Virginia, United States Enterprise Mobility Inc Full time

    Enterprise Management InternshipAre you looking to gain valuable business and leadership skills? Our Management Internship Program is designed to provide you with real-world experience and help you stand out in the job market.As a Management Intern, you will be responsible for managing a fleet of vehicles, taking care of customers, developing marketing...