Guest Experience and Marketing Manager
3 weeks ago
The Guest Experience and Marketing Manager is responsible for enhancing customer satisfaction and loyalty by ensuring exceptional guest experiences while simultaneously driving brand awareness and marketing initiatives.
This role involves overseeing customer service operations, managing feedback, and creating marketing strategies that align with guest expectations.
The manager will collaborate with cross-functional teams to ensure consistency in service delivery, brand messaging, and promotional activities.
Key Responsibilities:
- Oversee all guest interactions and ensure high standards of service are maintained at all touchpoints.
- Implement and monitor guest satisfaction programs, including surveys, reviews, and feedback systems.
- Work closely with the operations team to analyze guest experience data to identify trends and make improvements.
- Develop and implement marketing campaigns that promote positive guest experiences.
- Ensure guest interactions and brand presence are consistent with the company's image.
- Collaborate with the marketing team to align promotional efforts with the guest experience strategy.
- Coordinate special events, promotions, and partnerships that enhance the brand and attract guests.
Requirements:
- Bachelor's degree in Marketing, Hospitality Management, Business Administration, or related field.
- 3-5 years of experience in guest experience management, marketing, or hospitality.
- Strong understanding of marketing principles and customer service standards.
- Excellent interpersonal and communication skills.
- Ability to manage multiple projects simultaneously.
- Proficiency in using customer relationship management (CRM) tools, social media platforms, and marketing analytics software.
- Strong leadership and team management skills.
About Eurest:
Eurest is a leading provider of business and industry dining solutions, serving the nation's largest and most-prestigious companies. We offer a rewarding career packed with limitless opportunities for growth and development.
Our company is innovative, high performing, and fast growing, with a commitment to quality and excellence in all aspects of our business.
We are an equal opportunity employer, committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).
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