Overnight Shift Manager

5 days ago

Manassas, Virginia, United States DC Burger, Inc. Full time

ROLE SUMMARY

As a key member of our team, the Overnight Shift Leader plays a vital role in ensuring the success of our business. Our crew is dedicated to delivering exceptional customer service to our guests, and we're committed to excellence in all aspects of our operations.

The Overnight Shift Leader supports the Restaurant Management team in driving guest satisfaction through effective management of nightly operations. This includes managing financial controls, operations, people development, customer service, and compliance across shifts to achieve desired restaurant outcomes. In the absence of the Restaurant General Manager and Restaurant Manager, the Overnight Shift Leader has full accountability for restaurant operations.

KEY RESPONSIBILITIES:

  • Directs efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines.
  • Motivates and directs team members to exceed customer expectations with fast and friendly service in a neat and inviting environment.
  • Supervises and trains Crew Members on team stations, BKC products, processes, and policies.
  • Supports cultural initiatives of the Company and drives the CORE Training principles.
  • Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
  • Assists Restaurant General Manager in enforcing compliance with government regulations, employment law, food safety, security policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts.
  • Assists the management team with recruiting and hiring crew members.
  • As part of the restaurant management team, recruits, trains, and works to retain effective team talent, by making decisions or recommendations on advancement.
  • Makes decisions or recommendations on discipline and terminations of Crew Members
  • Available to work evenings, weekends, and holidays.

REQUIREMENTS:

  • One (1) year of supervisory or leadership experience in a retail, restaurant, or hospitality environment
  • Ability to coach and train team members
  • Excellent communication skills with a strong interest in Guest Services
  • Must have ServSafe Certificate
  • Ability to provide exceptional customer service
  • Ability to work diligently in a fast-paced environment
  • Must be able to work the night shift
  • Must have reliable transportation
  • Minimum age requirements 18

DC Burger, Inc. offers career advancement opportunities, promoting from within. Competitive wages, E-learning tools for training and development, flexible schedules, employee meal discounts, DailyPay, tuition reimbursement and scholarship opportunities.

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