Seasonal Service Associate

6 days ago


Beaverton, Oregon, United States Michaels Stores Full time
Job Summary

We are seeking a Seasonal Service Associate to join our team at Michaels Stores. As a Seasonal Service Associate, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
  • Help customers locate products and provide solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash and credit transactions
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments
  • Educate customers on our Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unloading, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
  • Cross-trained in Custom Framing selling and production
Requirements
  • Retail and/or customer service experience preferred
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • Public retail store setting, with all public areas climate-controlled

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAELS.



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