Seasonal Service Associate
6 days ago
We are seeking a Seasonal Service Associate to join our team at Michaels Stores. As a Seasonal Service Associate, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
- Help customers locate products and provide solutions to meet their needs
- Process transactions accurately and efficiently, handling cash and credit transactions
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments
- Educate customers on our Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unloading, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
- Cross-trained in Custom Framing selling and production
- Retail and/or customer service experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Public retail store setting, with all public areas climate-controlled
Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAELS.
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