Service Delivery Manager

3 days ago


Beaverton, Oregon, United States Insight Global Full time
Service Manager

A leading innovator in the semiconductor industry seeks a Service Manager to drive cutting-edge solutions, foster dynamic growth, and elevate operational efficiencies.

This role is ideal for a seasoned professional looking to join a rapidly expanding global team where growth and performance are rewarded and encouraged.

The company offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as supplemental benefits like tuition reimbursement and long-term incentives for all employees.

Key Responsibilities:
  • Lead a team of 2030 Field Service Engineers, focusing on improving efficiencies, customer service, and process optimization.
  • Develop financial quotes, budgets, and collaborate with technical teams to understand data for business forecasts.
  • Regularly problem-solve with service teams and clients, clearly communicating expectations in unclear situations.
  • Engage in daily and weekly interactions with customers, addressing issues and ensuring high satisfaction.
  • Proactively address roadblocks and delays with the team, ensuring timely resolution and minimizing inefficiencies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

Insight Global is an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
.

Previous experience in a leadership role at a growing company is highly valued.

Requirements:
  • Bachelor's degree in Engineering, Operations Management, or equivalent military/industry experience.
  • 3+ years of proven experience in a service management role within the semiconductor industry.
  • Ability to work flexible hours, including weekends, to meet operational demands.


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