Hotel Operations Manager

6 days ago


Spartanburg, South Carolina, United States Pyramid Global Hospitality Full time
About the Role

The Assistant General Manager will play a pivotal role in directing and coordinating hotel activities to achieve a positive environment that maximizes efficiency and economy of operations. This position will focus on balancing the needs of employees, guests, and the hotel's overall performance.

Key Responsibilities
  • Leadership and Communication
    • Direct and coordinate activities of department heads, excluding the Director of Sales and Marketing and the Director of Human Resources.
    • Maintain positive relationships with staff through teaching, coaching, and open communication.
  • Employee Experience
    • Foster a positive employee experience through trust building, open communication, and encouraging a positive work environment.
    • Analyze department goals and action steps with each department head, offering encouragement and support.
  • Guest Experience and Hotel Operations
    • Ensure a positive guest experience through the quality and safety of the hotel product.
    • Monitor progress and report achievements and problem areas to the General Manager, affecting profitability and hotel stability.
  • Problem-Solving and Critical Thinking
    • Encourage creative and critical thinking for problem-solving while maintaining brand standards.
Requirements
  • A proven record as a successful leader, preferably as an Assistant General Manager or Director of Operations.
  • Hands-on experience in hotel Rooms, Food and Beverage, and Banquet operations.
  • At least 3-5 years of hospitality experience.
  • A college degree or equivalent combination of education and experience.
  • Brand experience is a plus.
Compensation

The compensation for this position is $85,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.



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