Technical Support Specialist

3 weeks ago


Daytona Beach, Florida, United States Bethune-Cookman University Full time
Job Title: Tech Services Technician

Bethune-Cookman University is seeking a highly skilled and detail-oriented Tech Services Technician to join our team.

The successful candidate will be responsible for providing technical support to students and employees, troubleshooting technology issues, and maintaining a dynamic BYOD environment.

Key Responsibilities:
  • Manage help desk tickets in a timely manner
  • Troubleshoot technology in the Smart Classroom
  • Communicate with end-users via phone, email, chat, or in person
  • Document interactions in the help desk ticketing system
  • Install, make changes, and repair computer hardware and software
  • Diagnose and resolve technical issues
  • Support inquiries involving Microsoft Office, email, and file management
  • Develop an understanding of the technical environment and escalate issues when necessary
  • Assist with login or SSO issues
  • Ability to manage/deploy OS and program software updates
  • Fluency with VMware VDI Infrastructure
  • Proficiency in enrolling and managing Mac OS using JAMF/Meraki MDM cloud portal
Requirements:
  • 2+ years of experience in a helpdesk style role
  • Experience with Windows 10 and macOS
  • The ability to perform troubleshooting and email setup on iPhone and Android devices
  • Experience with troubleshooting Windows 10 in an enterprise domain environment
  • Basic understanding of group policy and basic group policy troubleshooting
  • The ability to troubleshoot and fix technology hardware issues
  • The ability to be on call as needed and to work nights and weekends when necessary
  • Detail oriented and highly organized
  • Ability to diagnose and resolve basic computer technical issues
  • Open-minded to learning and adapting new technology

This is a great opportunity for a motivated and tech-savvy individual to join our team and contribute to the success of Bethune-Cookman University.

We are an equal opportunity employer and welcome applications from diverse candidates.



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