Customer Service Representative
3 days ago
24HR Safety, LLC. is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.
Key Responsibilities- Provide consultative approach to meeting customer demands, ensuring their needs are met and exceeded.
- Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date.
- Coordinate internally and externally to place orders for each customer to meet customer needs.
- Follow-up to ensure the customers' requests and overall safety needs are satisfied.
- Minimum High School Diploma required; Associates degree or higher preferred.
- Three plus years' industrial inside sales/customer service experience managing external client accounts required; OR safety equipment or services purchasing experience within the industrial safety or environmental industry.
- 2+ years in industrial outside sales preferred.
- Proficient in the use of Microsoft Office (Word, Excel, and Outlook).
- Two plus years ERP experience required; Knowledge of NAVISION a plus.
- Inside Sales/Customer Service experience within the safety industry highly preferred.
- Experience selling mill supply/metal tools preferred.
- Strong computer skills and understanding of spreadsheets.
- Self-motivated and comfortable working with little to no direction.
- Excellent interpersonal communication skills.
- Willingness to travel a must.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is required to be in a stationary position over 90% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The person will constantly operate a computer, speak over the phone, utilize a keyboard and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to converse verbally to exchange accurate information. Must be able to visually scan documents in detail to detect and identify needs. The employee must occasionally lift and/or move up to 10 pounds.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
This is a full-time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5pm. Overtime or weekend hours may be needed.
Equal Opportunity Employment
We are committed to providing equal employment opportunities. We recognize each individual's potential to offer significant contributions to our organization's growth and stability.
E-Verify
This Employer participates in E-Verify.
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