Credit Collector

Job Summary:

The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests.

Key Responsibilities:

• Handle telephone collections on past due accounts receivables

• Implement and monitor payment plans

• Responsible for call handling and chargebacks

• Responsible for quality assurance monitoring

• Assist with special requests for both internal and external customers.

• Contact customers as needed in an effort to resolve account issues.

• Document activity and maintain follow up on all accounts

• Respond to customer AR calls with regards to account inquiries.

• Provide documentation to customers requesting invoices, statements, etc.

Requirements:

• Minimum 1 year experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping

• Knowledge of billing procedures and collections techniques

• Must have knowledge of collections and ability to work in a fast-paced environment.

• Must be proficient in Microsoft Office (Word, Excel, etc.)

• Have a working knowledge of FDCPA and GLB Privacy Act.

Benefits:

A career with Rentokil Inc can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth: Multiple avenues to grow your career, Training and development programs available, Tuition Reimbursement benefits (for FT Colleagues)

• Health and Wellness: Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• Savings and Retirement: 401(k) retirement plan with company-matching contributions

• Work-Life Balance: Vacation days & sick days, Company-paid holidays & floating holidays, A company mindset that prioritizes health, safety, and flexibility

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