Sales Associate

1 month ago


New York, New York, United States Monica + Andy Full time
About Monica + Andy

Monica + Andy is a digitally native, organic baby and children's clothing brand that values self-awareness, honesty, empathy, and good energy. We're passionate about creating a seamless, easy shopping experience for parents and gift-givers.

Job Summary

We're seeking a Sales Associate - Customer Experience to join our Customer Experience team. As a Sales Associate, you will be responsible for delivering exceptional customer service, creating a joyful shopping experience, and building a loyal client base.

Key Responsibilities
  • Welcome every customer into the store with a warm, friendly greeting and smile
  • Merchandise the Guideshop based on product availability and merchandising guidelines
  • Answer the phone, help customers via chat and email; meet minimum daily ticket goals and response times
  • Create a world-class customer experience for the Monica + Andy customer
  • Offer help whenever needed to everyone
  • Be the best brand ambassador for the brand you can be
  • Build and maintain a client book, meeting daily sales goals
  • Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic
  • Keep Guideshop clean and tidy at all times
  • Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable)
  • Take detailed notes to report back to the team on a daily basis (keeping track of Guideshop stats such as traffic, sales, AOV, inquiries)
Requirements
  • Are empathetic and confident in your ability to genuinely connect with co-workers and customers
  • Love meeting and talking to new people
  • Have a desire to grow our brand and build a book of clients
  • Have a positive attitude and can motivate and lead by example
  • Have a keen attention to detail
  • Have excellent written and verbal communication skills
  • Have a love for and understanding of babies + children, and the big people who come with them
  • Must be willing to work weekends and holidays
  • Have a customer-centric mindset and are natural in providing excellent customer service
  • Outstanding problem-solving and time management abilities
  • Are able to answer customer questions in person and via chat, email, and phone
  • Are a self-motivator and willing to work hard, roll up your sleeves, and build the brand
  • Bilingual (English/Spanish) is a plus
About Us

We value self-awareness, honesty, empathy, and good energy. We work hard because we love what we're doing, but also believe in balance. We love babies + kids. And the big people who come with them. We will back up our talk with competitive compensation, challenging work, great coworkers, and the opportunity to build something.


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