Sales Associate
1 month ago
Monica + Andy is a digitally native, organic baby and children's clothing brand that values self-awareness, honesty, empathy, and good energy. We're passionate about creating a seamless, easy shopping experience for parents and gift-givers.
Job SummaryWe're seeking a Sales Associate - Customer Experience to join our Customer Experience team. As a Sales Associate, you will be responsible for delivering exceptional customer service, creating a joyful shopping experience, and building a loyal client base.
Key Responsibilities- Welcome every customer into the store with a warm, friendly greeting and smile
- Merchandise the Guideshop based on product availability and merchandising guidelines
- Answer the phone, help customers via chat and email; meet minimum daily ticket goals and response times
- Create a world-class customer experience for the Monica + Andy customer
- Offer help whenever needed to everyone
- Be the best brand ambassador for the brand you can be
- Build and maintain a client book, meeting daily sales goals
- Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic
- Keep Guideshop clean and tidy at all times
- Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable)
- Take detailed notes to report back to the team on a daily basis (keeping track of Guideshop stats such as traffic, sales, AOV, inquiries)
- Are empathetic and confident in your ability to genuinely connect with co-workers and customers
- Love meeting and talking to new people
- Have a desire to grow our brand and build a book of clients
- Have a positive attitude and can motivate and lead by example
- Have a keen attention to detail
- Have excellent written and verbal communication skills
- Have a love for and understanding of babies + children, and the big people who come with them
- Must be willing to work weekends and holidays
- Have a customer-centric mindset and are natural in providing excellent customer service
- Outstanding problem-solving and time management abilities
- Are able to answer customer questions in person and via chat, email, and phone
- Are a self-motivator and willing to work hard, roll up your sleeves, and build the brand
- Bilingual (English/Spanish) is a plus
We value self-awareness, honesty, empathy, and good energy. We work hard because we love what we're doing, but also believe in balance. We love babies + kids. And the big people who come with them. We will back up our talk with competitive compensation, challenging work, great coworkers, and the opportunity to build something.
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