Senior Software Quality Assurance and Support Engineer

2 months ago

Peoria, Illinois, United States VirtuSense Full time
Job Summary

VirtuSense is seeking a highly skilled Senior Automation Testing and Support Engineer to lead our testing and support efforts for our AI-driven fall prevention systems. As a key member of our team, you will be responsible for designing and executing comprehensive test plans, identifying and resolving technical issues, and providing leadership within the testing and support teams.

Key Responsibilities
  • Test Plan Development and Execution: Lead the development and execution of detailed test plans, including functional, performance, stress, and regression testing for hardware and software components.
  • Testing and Support: Oversee and perform manual and automated testing, ensuring thorough coverage of all system aspects, from sensor integration to AI-driven decision-making algorithms.
  • Defect Identification and Resolution: Identify, document, and track defects, collaborating closely with engineering teams to ensure timely resolution.
  • Technical Support and Mentoring: Provide expert-level technical support to customers and internal teams, troubleshooting complex issues and ensuring the highest level of customer satisfaction. Mentor and guide junior testing and support engineers, providing training, feedback, and support to help them grow in their roles.
  • Testing Environment Development: Develop and maintain testing environments, including hardware setups, software configurations, and network infrastructure.
  • Collaboration and Communication: Collaborate with cross-functional teams, including product management, software engineering, and customer support, to ensure that products meet quality standards and customer expectations.
  • Process Improvement: Contribute to the continuous improvement of testing processes, tools, and methodologies, driving innovations that enhance efficiency and effectiveness.
  • Documentation and Knowledge Sharing: Lead the creation of comprehensive documentation, including test plans, user manuals, and support resources.
  • Industry Knowledge and Best Practices: Stay current with the latest developments in testing tools, technologies, and industry best practices, and apply this knowledge to improve testing and support operations.
Qualifications
  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, Information Technology, or a related field.
  • 5+ years of experience in software and hardware testing, with at least 2 years in a senior or lead role.
  • Proficiency in programming languages such as Python and C++.
  • Extensive experience in both manual and automated testing, with a deep understanding of test design, execution, and reporting.
  • Proven ability to troubleshoot and resolve complex technical issues, with strong problem-solving skills.
  • Excellent communication skills, with the ability to convey technical concepts clearly to both technical and non-technical audiences.
  • Experience in mentoring and leading teams, with a track record of driving successful testing and support initiatives.
  • Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines.
Preferred Skills
  • Experience in healthcare, medical devices, or safety-critical systems.
  • Knowledge of AI, machine learning, or sensor technologies.
  • Familiarity with Agile methodologies and experience working in an Agile development environment.
  • Knowledge of cybersecurity practices for embedded and networked systems.

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