Beauty Services Coordinator

3 weeks ago


Minneapolis MN USA, United States Ulta Beauty Full time
Job Title: Guest Coordinator

At Ulta Beauty, we're passionate about delivering an exceptional guest experience. As a Guest Coordinator, you'll play a vital role in promoting our services business and building strong relationships with our guests.

Key Responsibilities:
  • Engage with guests and promote our services business through one-on-one interactions, both in-person and over the phone.
  • Represent the image, products, and culture of Ulta Beauty and support the Experience Manager and Assistant Services Manager in achieving performance goals.
  • Provide exceptional guest service, including acknowledging guests, offering friendly and courteous service, and handling sales, refunds, and exchanges.
  • Support the services team by answering salon phone calls, addressing guest concerns, managing the services booking system, and suggesting add-on services.
  • Build the services business by informing guests of current promotions and events, and confidently inviting them to try services while providing knowledgeable product and service recommendations.
Requirements:
  • High school diploma preferred.
  • 1 year of relevant work experience or equivalent combination of education and experience.
  • Proficient with basic technology, including Point of Sale systems and Services Booking Systems.
  • Demonstrate significant competency in sales, products, and services.
  • Ability to build and maintain strong customer relationships.
  • Strong communication skills.
Working Conditions:
  • Continuous mobility throughout the store during shift.
  • Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift.
  • Continuous lifting and/or moving up to 10 lbs. during shift.
  • Frequent use of a computer, telephonic devices, and related office supplies.


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