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Mortgage Loan Servicing Specialist
4 weeks ago
At Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where everyone can grow and thrive.
Key Responsibilities- Handle every aspect of a mortgage loan after origination, including customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting, and payoffs.
- Perform routine and complex tasks in the servicing of mortgage loans, including administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service, or default.
- Process mortgage releases and subsequent documents to borrowers.
- Provide exceptional customer service via telephone, email, and chat.
- Thorough knowledge of all aspects of mortgage servicing functions and the ability to understand the interrelationship of all mortgage servicing functions and the resulting impact.
- Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional areas as well as the group.
- Ability to work with other departments to meet time requirements.
- Ability to consistently meet or exceed minimum departmental productivity standards.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook.
- High school diploma or equivalent combination of education and experience required.
- 2+ years of real estate loan experience required.
- 2+ years of customer service via telephone, email, and/or chat experience preferred.
At Commerce Bank, we offer a competitive compensation package, including a salary range of $18.00 to $26.70 per hour, depending on relevant experience, skills, and competencies. We also offer a range of benefits, including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.
Location: 922 Walnut, Kansas City, Missouri 64106
Time Type: Full time
