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Lead Systems Engineer

2 months ago

Houston, Texas, United States New Charter Technologies Full time
Lead Systems Engineer - Managed Services Provider

Overview: We are seeking a committed and meticulous Lead Systems Engineer to enhance our dynamic technical team.

About Us: At New Charter Technologies, a frontrunner in the Managed Services Provider sector, we tackle today's IT challenges while anticipating the technological demands of the future. With decades of experience, we deliver IT solutions to small and medium enterprises, fostering enduring professional relationships and exceptional service. Our diverse team collaborates with clients to develop tailored solutions that empower them to meet their business goals.

What We Offer:
  • Comprehensive benefits package including health, dental, and vision insurance, along with vacation and retirement plans.
  • Competitive salary based on experience.
  • Opportunities for technical training and certification reimbursement.
  • Regular team breakfasts and a well-stocked kitchen.
  • Flexible work-from-home options after an initial review period.
We are in search of intelligent, skilled, and passionate individuals eager to thrive in a rewarding environment. If you are motivated to learn, innovate, and advance your career, we encourage you to consider this opportunity.

Key Responsibilities:
  • Deliver comprehensive client support leveraging a broad IT background, including networks, protocols, security configurations, and identity management.
  • Travel to client sites to address system and application performance challenges.
  • Engage in problem-solving with colleagues, clients, vendors, and stakeholders.
  • Work with cloud technologies, including Microsoft Azure and Office 365.
  • Implement security best practices for both on-premises and cloud solutions.
  • Configure and deploy multi-factor authentication systems.
  • Gain hands-on experience with virtualization platforms.
  • Manage client server environments with a focus on Windows Server.
  • Create and maintain documentation for internal and client use; utilize a ticketing system.
  • Address networking issues and design WAN and VPN connections.
  • Support backup and disaster recovery solutions.
  • Analyze user needs and recommend suitable solutions.
Qualifications:
  • At least five years of experience in a systems engineering role, ideally ten.
  • Experience with network environments, both cloud and on-premise.
  • Proficient in Microsoft Active Directory, Group Policy, DHCP, DNS, and Remote Desktop.
  • Strong communication skills, both verbal and written.
  • A collaborative mindset with a drive for achievement.
  • Desire to enhance technical skills both in and out of the workplace.
  • Commitment to delivering exceptional customer experiences.
  • Integrity and a history of excellence in previous roles.
  • Preferred certifications include Microsoft 365 Certified or Microsoft Azure Certification.
  • A Bachelor's degree in Information Systems or Engineering is preferred but not mandatory.
  • Experience with ConnectWise Manage is a plus.
Additional Preferred Skills:
  • Experience with VMWare and server configurations.
  • Familiarity with Microsoft Windows Server and Exchange Server.
  • Knowledge of security technologies and backup solutions.
  • Understanding of networking hardware and software.
New Charter Technologies is dedicated to fostering an inclusive workplace that values diversity and equal opportunity for all individuals.