Principal Site Reliability Engineer, Sovereign Cloud Operations

4 weeks ago

Reston, Virginia, United States Oracle Full time
Job Description

We are seeking a highly skilled Principal Site Reliability Engineer to join our Sovereign Cloud Operations team. As a key member of our team, you will be responsible for ensuring the reliability and availability of our sovereign cloud production systems and driving automation and tooling enhancements for our operators.

This role requires a strong technical leader who can work closely with the Oracle Cloud Infrastructure service team and our Operability Improvement organization to implement and maintain a high level of system hygiene and identify and address potential issues that impact the positive experience of our cloud customers.

The ideal candidate will be passionate about operations, willing to take ownership of our systems' performance, and comfortable working in a fast-paced environment. You must be a strong collaborator, developing solid partnerships across the business to foster outcomes for our customers.

Primary Responsibilities:

  • Serve as a technical leader for OCI cloud services across the operations teams servicing sovereign realms.
  • Deep dive into complex customer issues and assist customer support, sovereign cloud operators, and customer account managers in resolving them.
  • Decompose operational issues impacting sovereign cloud operators' efficiency and help facilitate solutions.
  • Collaborate with the Operability Improvement organization to drive tooling and automation to improve change safety and reduce operator toil.
  • Provide rapid ad hoc solutions (e.g., scripting/coding) to provide near-term operational improvements as a stop-gap measure while long-term solutions are developed.

Qualifications:

  • U.S. Citizenship Required.
  • Bachelor's degree or higher in Computer Science or a related field.
  • 10+ years of SRE/DevOps experience (operations-focused).
  • Experience operating services in one of the significant Clouds such as AWS, OCI, Azure, etc.
  • Knowledge/Experience working with government clients to deliver IT services.
  • Strong knowledge of cloud infrastructure, distributed systems, and network architecture.
  • Proven track record of supporting large, complex, scalable systems/applications in an agile environment.
  • Change management, continuous integration, and deployment best practices.
  • Strong problem-solving and troubleshooting skills, with the ability to analyze complex systems and identify areas for improvement.
  • Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
  • Proficiency in scripting or programming languages like Python, Go, or Bash.
  • Experience with automation and configuration management tools like Terraform, Ansible, or Chef.
  • Familiarity with monitoring and alerting tools such as Prometheus or Grafana.

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