Warehouse Customer Service Representative

4 weeks ago


Escondido, California, United States Chamberlain Group Full time
Customer Service Representative - Warehouse

We are seeking a highly motivated and customer-focused individual to join our Warehouse Customer Service team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our external and internal customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Maintain heavy daily telephone contact with external and internal customers regarding product information, needs, and availability.
  • Enter orders into the system and expedite them according to established processes and procedures.
  • Respond to customer requests to ensure the highest level of customer service.
  • Follow up with customers regarding the status of their open orders and relay shipping information.
  • Initiate and process customer claims and disputes.
  • Distribute customer email inquiries to the appropriate branch personnel.
  • Perform assigned tasks utilizing standard work and policies to ensure the highest levels of safety and quality.
  • Assist with inventory tracking, maintenance, and overall restocking efforts of the branch.
  • Meet and greet all will-call customers and ensure their orders are completed expeditiously.
  • Review dealer web orders to determine if they require special handling due to inventory, location, or special shipping instructions.
  • Operate forklift and other branch equipment as required.
Requirements:
  • High school diploma or equivalent.
  • Minimum of 2 years customer care experience in a manufacturing or distribution environment.
  • Excellent communication, organization, and problem-solving skills.
  • Strong computer skills.
Preferred Qualifications:
  • Some college or equivalent experience.
  • Proficiency in Spanish.

We offer a full complement of employee benefits, including health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company-paid life insurance, wellness incentives, 401k, and vacation/PTO.

Chamberlain Group is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive environment where people of all backgrounds feel welcome.



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