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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Festival Foods. As a key member of our Guest Service Department, you will be responsible for delivering exceptional customer experiences and ensuring a positive shopping environment.
Key Responsibilities- Reinforce our company culture and service standards to all Guest Service associates.
- Oversee the operations of the Guest Service Department, including leadership of associates and management of departmental activities.
- Utilize leadership tools and strategies to motivate and develop team members.
- Ensure a positive guest experience and team environment by overseeing Guest Service activity and communicating department priorities.
- Lead by example and ensure that Guest Service operating procedures are known and adhered to.
- Direct guests into lanes, monitor business operations, and respond to customer needs in a professional and courteous manner.
- Act as a manager and take ownership of guest needs, utilizing our LAST principles.
- Ensure proper staff levels and adjust daily schedules to meet business needs.
- Communicate effectively with Shift Managers and other team members to ensure seamless operations.
- Other duties as assigned.
- Minimum availability of 24 hours per week, with a minimum of 6 hours per day.
- Ability to deal tactfully and effectively with customers and all personnel.
- Excellent communication and interpersonal skills, including effective negotiation and conflict resolution.
- Strong planning and organizational skills, with the ability to manage multiple priorities and adapt to changing situations.
- Exceptional oral and written communication skills, with the ability to handle a diverse team in a fast-paced environment.
- Thorough understanding of all safety requirements and company safety policies.
- Competitive hourly rate and opportunities for advancement.
- Weekly pay and premium pay for select hours.
- Two-week advanced scheduling for better planning and balance.
- Vision and dental insurance options.
- Support for total well-being, including paid parental leave and a fitness reimbursement program.
- Retirement savings plans, including a 401(k) and Employee Stock Ownership Plan.
