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Care Scheduling Specialist

2 months ago

Clarksville, Tennessee, United States Senior Solutions - Caregiver Full time
Position Overview

Are you an organized individual with a passion for assisting others? We invite you to consider the role of Care Scheduling Specialist.

At Senior Solutions - Caregiver, we are looking for a dedicated and empathetic Care Scheduling Specialist to become a vital part of our organization. As a well-established, independently operated non-medical home care agency, we are committed to delivering compassionate support to elderly and disabled individuals in our communities. This position plays a key role in managing in-home care services for our clients and overseeing caregiver schedules.

Core Responsibilities:

  • Coordinate client shifts in alignment with care plans, staff availability, and caregiver compatibility.
  • Optimize caregiver schedules to enhance availability and meet preferred working hours.
  • Respond to incoming inquiries to resolve questions, concerns, and scheduling conflicts.
  • Deliver exceptional customer service and maintain clear communication with clients, caregivers, and other stakeholders.
  • Update the scheduling system in real-time, ensuring accurate and thorough documentation.
  • Engage with care providers, clients, caregivers, and client representatives regarding any schedule modifications.

Remote Work Considerations:

This role may offer the possibility of remote work, contingent upon the following requirements:

  • Access to a reliable, high-speed internet connection.
  • A professional workspace free from distractions.
  • Capability to provide necessary office equipment.
  • Ability to maintain a professional demeanor and appearance.

Qualifications:

  • High school diploma or GED equivalent is required.
  • Further education from an accredited vocational institution or college is preferred.
  • Prior experience in scheduling within the home care sector is advantageous.
  • Willingness to undergo a drug screening and background check as per state and company regulations.
  • Proficient in addressing, resolving, and documenting caller inquiries and concerns.
  • Strong time management, problem-prevention, and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills, including the ability to communicate with empathy and respect.
  • Commitment to uphold and promote all company policies and procedures.
  • Adherence to all HIPAA regulations and guidelines.
  • Ability to take detailed notes and document information across various systems.

Remote Work Requirements:

  • Must have quick and functional internet access from the remote work location.
  • Ability to provide additional office equipment or supplies if necessary.
  • Maintain a professional appearance and demeanor while working remotely.
  • Ensure undivided attention to work during designated hours, including making necessary arrangements for dependent care if applicable.

Physical Demands:

  • Extended periods of sitting at a desk and working on a computer.
  • Ability to lift up to 15 pounds occasionally.