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Orthopedic Field Service Specialist

2 months ago

Quincy, Massachusetts, United States Enovis Full time

Job Overview:

At EnovisTM, we focus on the finer details. We prioritize collaboration with our partners and patients, striving for scientific excellence to revolutionize medical technology. Our mission is to enhance the lives of patients through innovative solutions.

Position Title:

Field Service Representative

Reporting Structure:

Reports to Field Service Team Lead

Role Location:

Boston / South Shore / Southcoast, MA

Department:

Field Services - Bracing & Supports (Surgi-Care)

Role Summary:

Are you committed to patient care and empowering individuals to lead active lifestyles? As a vital member of the Field Services Team, you will significantly contribute to advancing the medical technology sector by enhancing patient care and outcomes. We are looking for a skilled and passionate individual with experience in Durable Medical Equipment and a dedication to patient care in an orthopedic context to join the Surgi-Care division of Enovis.

Key Responsibilities:

  • Facilitate the application, education, and proper use of orthopedic soft goods, functional bracing, and bone growth stimulators, along with all other Enovis products prescribed by healthcare professionals.
  • Manage assigned territory, including brace fittings in patient residences and servicing designated office accounts.
  • Provide ongoing customer support to patients, physicians, physician assistants, and other clinical personnel.
  • Ensure that equipment delivered to patients is functioning correctly and aligns with the prescribing physician's orders and identified patient needs.
  • Oversee inventory management and participate in necessary audits.
  • Utilize automation tools to verify patient benefits, including pre-authorization and upfront collection of patient responsibilities.
  • Act as a liaison between customers, Enovis, and the Sales Team.
  • Comply with all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, and HIPAA requirements.

Minimum Qualifications:

  • A strong commitment to providing exceptional care to healthcare professionals and patients, with a desire to be part of a team focused on achieving outstanding patient outcomes.
  • At least 2 years of experience in direct patient care, preferably in orthopedic, physical therapy, or athletic training environments.
  • High School Diploma or GED.
  • Must meet third-party credentialing/screening requirements for hospital access.
  • Possession of a valid Driver's License and current automobile insurance.
  • Comfortable with in-home equipment delivery and setup as part of the role.

Preferred Qualifications:

  • Holds relevant professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), or Physical Therapy Certification (PTA).
  • Familiarity with home medical equipment (HME), Durable Medical Equipment (DME), and orthotic products.

Work Environment and Physical Demands:

  • Patient care is provided in various settings, including physician offices, hospitals, and patient homes.
  • This position may involve exposure to airborne and bloodborne pathogens.
  • Physical requirements include frequently lifting and/or moving up to 20 pounds.
  • Travel requirements involve up to 95% travel, using personal transportation.
  • Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Enovis is committed to creating better together. We understand that our ability to improve outcomes for our customers, team members, and stakeholders starts with having the best talent, pursuing shared goals, and delivering exceptional results.

We offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • Spending and Savings Accounts
  • 401(k) Plan
  • Paid Time Off including Vacation, Sick Leave, and Holidays
  • Income Protection Plans
  • Discounted Insurance Rates
  • Legal Services

ABOUT ENOVIS

EQUAL EMPLOYMENT OPPORTUNITY
Enovis is an equal opportunity employer, providing opportunities based on merit and experience without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other protected status. We also strive to accommodate employees' beliefs and practices in line with our policies and applicable law.

EOE AA M/F/VET/Disability Statement