Senior Salesforce Administrator

1 week ago

New York, New York, United States Norstella Full time
About Norstella

Norstella is a global pharma intelligence solution provider that unites best-in-class brands to help clients navigate the complexities of the drug development life cycle.

Our mission is to help clients bring life-saving therapies to market quicker and get the right treatments to the right patients at the right time.

Job Description

We are seeking an experienced Senior Salesforce Administrator to support not just Salesforce, but also the integration of Salesforce with all other related systems.

This team member will deliver on a variety of projects by gathering requirements from stakeholders, challenging assumptions where appropriate, and translating requirements into technical specifications and solutions.

Key Responsibilities
  • Interface with team members, business leaders, and other stakeholders to gather, understand, and translate requirements for various projects and initiatives.
  • Design, build, and implement scalable solutions using tools such as custom objects, applications, processes, and flows.
  • Create and maintain reports and dashboards, and contribute to the analysis of the output.
  • Manage all users, permissions, and other security controls in Salesforce and related applications.
  • Adhere to internal DevOps processes and controls ensuring the robustness of the Salesforce test and release process.
  • Author and maintain system-related documentation, including solution requirements, workflows, use cases, and updates.
  • Prepare user training materials and conduct periodic training sessions when required.
  • Provide input on business processes, always looking for opportunities to enable continuous improvement in all areas relating to data integrity, Salesforce, and integrated applications.
  • Evaluate, configure, and support ongoing maintenance of integrated applications.
  • Plan and execute large-scale data improvement projects, including data normalization, de-duping, and general clean-up within Salesforce and integrated applications.
  • Maintain and drive understanding of current Salesforce capabilities and stay up-to-date on the latest Salesforce releases.
  • Ensure all support cases are worked within SLAs.
Requirements
  • Minimum 5+ years of professional Salesforce Administration experience.
  • Salesforce Administrator certification.
  • Strong technical and functional proficiency in Salesforce administration tasks, including profiles, permission sets, sharing rules, roles, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, custom objects, reports, dashboards, page layouts, record types, Lightning pages, and installed packages.
  • Strong experience with designing and maintaining data structure and schema.
  • Experience using DevOps software, such as Gearset or Capado, is ideal but not essential.
  • Strong experience with data manipulation and maintenance with Excel, Data Loader, and other tools.
  • Experience with Apex, Visualforce, and SOQL is a plus.
  • Experience with Salesforce Sales Cloud, Service Cloud, Lightning (CPQ preferred).
  • Experience with Sales and Marketing-related third-party applications (e.g., Data & Marketing Automation).
  • Experience analyzing and documenting requirements, processes, and/or policies.
What We Offer

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability, or age.

We believe that all decisions about people at work should be based on the individual's abilities, skills, performance, and behavior and our business requirements.

Norstella operates a zero-tolerance policy to any form of discrimination, abuse, or harassment.

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