Customer Service Associate

2 weeks ago


Battle Creek, Michigan, United States Kellogg Community Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Kellogg Community Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and helping them with their financial needs.

Key Responsibilities
  • Provide prompt and professional service to members, responding to their inquiries and resolving their issues in a timely manner.
  • Work with members to open new accounts, originate loans, and establish deposit products.
  • Offer financial education and guidance to members, helping them to make informed decisions about their financial lives.
  • Meet and exceed established sales goals, promoting credit union products and services to members.
  • Develop strong relationships with members, understanding their financial needs and providing personalized service.
Requirements
  • High school graduate or equivalent.
  • Minimum of one year experience in a similar capacity in a banking environment.
  • Ability to motivate and influence others, meeting and exceeding established sales goals.
  • Strong communication and interpersonal skills, with the ability to resolve conflicts and miscommunications.
  • Proficiency in Microsoft Office, including Word, Excel, and Publisher.
Work Environment

This position requires strong availability, with regular hours Monday through Friday until 7:00 PM and 3:00 PM on Saturday. The opening is located in Battle Creek, Michigan.



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