Network Technology Specialist

4 weeks ago

Baton Rouge LA USA, United States Cox Communications Full time
About the Job

Cox Communications is seeking a highly skilled Network Technology Technician to join our team. As a key member of our technical staff, you will be responsible for installing, maintaining, and troubleshooting our high-speed internet, telephony, and automation services.

Key Responsibilities
  • Install and disconnect video, high-speed internet, telephony, and automation services
  • Perform proactive and reactive maintenance to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications
  • Maintain and repair equipment with HFC distribution system
  • Requisition equipment and supplies from warehouse and stock vehicle as needed
  • Maintain company trucks and other equipment per service requirements and safety guidelines
  • Drive a company vehicle between office and/or home, warehouse and work sites
  • Monitor the Workforce Administration System (WFA) throughout the day
  • Communicate with dispatch for help and/or status on service requests
  • Consult with supervisors and other technicians for advice and aid as needed
  • Educate customers about their existing services and promote other Cox services
  • Attend training that may include refresher training and product and service updates
Requirements
  • High School diploma/GED with 5 years of experience in related field; OR 7 years of equivalent experience in lieu of a diploma or certification
  • 18 years of age
  • Valid state driver's license and a good driving record
  • Minimum of one year of direct customer service experience
  • One year of work experience in a comparable field (e.g. related hands-on trade role)
  • Demonstrated proficiency in Core Technician skillsets
  • Certifications and licenses, as required by state and municipal laws
  • Successfully meet (and maintain) additional background check requirements for specialized projects/services
  • PC and Windows software skills
  • Stable work history
  • Able to work required shifts and overtime (if necessary)
  • Spanish proficiency desirable in some locations
  • Travel as business needs dictate
Preferred Qualifications
  • Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline desired
  • 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment
Physical Requirements
  • Ability to carry and use tools and equipment
  • Requisite ability required to drive commercial motor vehicle (CMV physical requirements included)
  • Ability to operate aerial lift device (bucket truck)
  • Adequate ability to distinguish different colors of wire
  • Ability to frequently bend, stoop, and crawl
  • The physical limitation of ladder and associated fall protection equipment provided is:
    • Aerial lift (bucket truck) boom capacity is 350 pounds (inclusive of body weight, tools, equipment, PPE etc.)

Cox Communications is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in the workplace.

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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