Claims Specialist

4 weeks ago

Quincy, Massachusetts, United States Arbella Insurance Full time
Arbella Insurance Overview

We are a leading provider of insurance services, committed to delivering exceptional service and building strong relationships with our customers.

The Arbella Claim Experience Professional is an individual who understands and supports our commitment to delivering exceptional service consistent with Arbella's brand. They thrive in a fast-paced environment, have an inquisitive mindset, and adapt well to change. They are eager to learn and develop new skills, build meaningful relationships, and collaborate effectively on a team to achieve department goals.

Key Responsibilities:
  • Effectively communicate with customers, agents, third parties and vendors across multiple communication channels.
  • Establish electronic claims in all lines of business and states, using care and compassion to guide customers through the claim process.
  • Researches and analyzes claim activity, proactively identifies solutions to resolve customer inquiries and uses sound judgement when escalating urgent customer issues.
  • Performs a myriad of claim tasks including ordering appraisals, creating rental reservations, and establishing lines of communication between customers and their adjuster.
  • Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
  • Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella's core values including Diversity and Inclusion efforts.
  • May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
Requirements:
  • Some work experience in a customer service environment preferred.
  • Sound interpersonal, organizational, communication and collaboration skills.
  • Data entry proficiency.
  • Ability to multi-task and work in a face paced environment.
Benefits and Salary:
$25-$30 per hour, depending on skills and work experience, plus additional benefits including profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and more.

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