Clinical Support Technician

2 weeks ago


Wheaton, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a skilled Clinical Support Technician - Phlebotomist to join our team at Northwestern Memorial Healthcare. As a key member of our laboratory team, you will be responsible for performing phlebotomy and other specimen collections, processing specimens, and responding to customer requests.

Responsibilities
  • Perform waived and moderate complexity testing accurately and efficiently under the supervision of a Satellite Lab Tech, CLS, or Tech Supervisor.
  • Perform diagnostic/analytic testing of specimens, interpret, document, and report results to providers.
  • Perform quality control, maintenance, troubleshoot, and verify the accuracy of all instruments.
  • Perform EKG procedures for outpatient, preoperative patients, and convenient care inpatients.
  • Collaborate with laboratory staff, other departments, nurses, and providers to ensure excellent patient care.
  • May require work at multiple satellite locations, holiday and weekend rotation, and sharing of on-call duty with others in the facility.
  • Work in partnership with laboratory personnel to prioritize tests and complete work efficiently.
  • Identify and resolve problems using appropriate resources with the assistance of a supervisor, manager, pathologist, and/or coworkers when necessary.
  • Follow JCAHO National Patient Safety goals regarding two patient identifiers and handwashing.
  • Perform phlebotomy and other lab specimen collections according to age-related standards and provide appropriate post-phlebotomy patient care.
  • Understand and perform system quality control and quality assurance procedures.
  • Utilize reagents and supplies in a cost-effective manner.
  • Respond to customer calls in a professional and courteous manner, reporting test results accurately over the phone to appropriate individuals.
Qualifications
  • Phlebotomy experience or recent graduation from a college-approved phlebotomy program.
  • High school diploma or equivalency and/or transcripts, with proof of education as stated in the CLIA guidelines.
  • Basic computer knowledge.
Preferred Qualifications
  • EKG experience or recent graduation from a college-approved EKG program.
  • Previous laboratory experience.
Northwestern Memorial Healthcare is an Equal Opportunity Employer

We are committed to diversity, equity, and inclusion in the workplace. We do not discriminate based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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