Technical Support Professional
6 days ago
Gersh Autism is seeking a highly skilled Technical Support Professional to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our staff members.
Estimated Salary: $45,000 - $65,000 per year, based on location and experience.
Key Responsibilities- Technical Support: Provide timely and effective technical assistance to staff members via phone, email, and in-person.
- Troubleshooting: Diagnose and resolve basic technical issues, escalating complex problems to the appropriate IT personnel as needed.
- System Maintenance: Assist in the maintenance and administration of various IT systems, including software and hardware upgrades.
- Documentation: Document and maintain accurate records of IT systems and processes.
To be successful in this role, you will need:
- Associate's degree in a relevant field (e.g., computer science, information technology).
- A minimum of 1-2 years of experience in a technical support role.
- Strong knowledge of Windows operating systems and Microsoft Office.
- Basic understanding of networking concepts.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer service-oriented mindset.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
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