Technical Support Professional

6 days ago


West Hempstead, New York, United States Gersh Autism Full time
Job Overview

Gersh Autism is seeking a highly skilled Technical Support Professional to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our staff members.

Estimated Salary: $45,000 - $65,000 per year, based on location and experience.

Key Responsibilities
  • Technical Support: Provide timely and effective technical assistance to staff members via phone, email, and in-person.
  • Troubleshooting: Diagnose and resolve basic technical issues, escalating complex problems to the appropriate IT personnel as needed.
  • System Maintenance: Assist in the maintenance and administration of various IT systems, including software and hardware upgrades.
  • Documentation: Document and maintain accurate records of IT systems and processes.
Requirements and Qualifications

To be successful in this role, you will need:

  • Associate's degree in a relevant field (e.g., computer science, information technology).
  • A minimum of 1-2 years of experience in a technical support role.
  • Strong knowledge of Windows operating systems and Microsoft Office.
  • Basic understanding of networking concepts.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer service-oriented mindset.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development


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