Access Control and Security Professional
7 days ago
Georgia IT Inc is seeking a highly skilled Identity and Access Management (IAM) Consultant to join our team in Phoenix, AZ.
Role SummaryThe IAM Consultant will be responsible for ensuring that customer access requests are completed in accordance with established SLAs, providing second-level technical support, and operating efficiently in a team setting.
Key Responsibilities- Provisioning support, including ticket management to ensure approved requests are fulfilled in accordance with defined service level agreements and policies
- Respond to security incidents or escalations promptly as part of the continuous support strategy
- Direct meetings to ensure team members, stakeholders, and executives are informed of performance metrics, operational trends, and/or process changes
- Create and present educational sessions to the global team as required for process changes, review, and capacity management
- Promote teamwork by being a team player, providing technical assistance, coaching, and mentorship to global teams
- Troubleshoot and resolve IAM-related technical issues, working to minimize downtime and ensure user satisfaction
- Contribute to Knowledge Strategy Management by maintaining clear and comprehensive standard operating procedures, including all technical processes and workflows
- Accountable for personal learning and development with a willingness to collaboratively enhance development paths with a team
- Represent the IAM team and/or lead support projects on behalf of IAM
To be successful in this role, you will need:
- Proficient written and verbal communication skills
- Excellent customer service skills
- Exceptional organizational skills and attention to detail
- Ability to multitask and efficiently manage time
- Professional business presentation skillsets to provide deliverables efficiently to team, leadership, and executives
- Ability to work independently and collaboratively in a global group
- Possesses effective decision-making and critical thinking skills
- Previous hands-on experience with identity, authentication methods, and security concepts
- Knowledge preferred of IAM-related software and tools, including Microsoft Active Directory and Service Now
- Proficient in Microsoft Office suite (Excel, PowerPoint, Outlook)
At Georgia IT Inc, we offer a dynamic and supportive work environment, competitive salary range, comprehensive benefits package, and opportunities for professional growth and development.
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