Security Expert Liaison

3 days ago


Phoenix, Arizona, United States Salto Inspired Access Full time
Overview:
SALTO Inspired Access is a dynamic company committed to delivering cutting-edge security solutions. As a Field Engagement Specialist, you will be the frontline representative interacting directly with our end-users and partners. Your primary responsibility is to ensure customer satisfaction, retention, and standards compliance across various industry applications and technologies.

About the Role:
This role involves working closely with our project managers and field sales teams to deliver innovative security solutions that protect our customers' teams and building assets. You will engage with customers face-to-face to understand their expectations and deliver tailored security solutions. Additionally, you will provide technical and domain expertise in access control, door hardware, electric door switching, power panels, and fire egress.

Key Responsibilities:
• Customer Advocacy: Engage with customers to understand their expectations and deliver tailored security solutions.
• Technical Expertise: Provide technical expertise in access control, door hardware, electric door switching, power panels, and fire egress.
• Project Support: Assist project managers and field sales teams with solutions and security product knowledge.
• Problem Solving: Improve first-time use effectiveness, reduce downtime, and overcome any hurdles in the customer experience.
• Relationship Building: Act as an ambassador for SALTO, building strong relationships with both internal and external stakeholders.

Requirements:
We require at least 5 years of experience in the access control industry. You should have expertise in door hardware, electric door switching, power panels, and fire egress. Excellent written and oral communication skills, with the ability to navigate multi-level stakeholders, are essential. Additionally, you should be able to manage extensive travel (75%), including site evaluations in other cities.

Benefits:
SALTO Inspired Access offers a competitive salary of $85,000 - $110,000 per year, depending on experience. We also offer excellent benefits, including health insurance, retirement savings plan, and paid time off.

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