Multifaceted Customer Support Specialist

7 days ago


Auburn Hills, Michigan, United States Manufacturing Inc Full time

Manufacturing Inc is seeking a highly organized and detail-oriented Customer Service Representative to join its fast-paced team.

About the Role:

This position requires strong multitasking skills, the ability to thrive in a dynamic environment, and the confidence to work closely with a team of dedicated professionals.

  • Key Responsibilities:
  • Answer incoming calls and provide prompt, professional assistance to customers and team members.
  • Coordinate and manage inventory levels, ensuring accurate tracking and availability.
  • Schedule and oversee truck transportation, ensuring on-time deliveries and pickups.
  • Maintain and update records in inventory management systems to ensure accuracy and compliance.
  • Communicate with internal teams and vendors to resolve issues and coordinate schedules.
  • Perform regular inventory counts and identify discrepancies for resolution.
  • Multitask effectively to manage phone calls, inventory coordination, and scheduling tasks.
  • Collaborate with a team of colleagues to meet daily goals.
  • Provide exceptional customer service by addressing inquiries, concerns, and issues with professionalism.
  • Support other administrative tasks as needed to ensure seamless daily operations.
Requirements:

To be successful in this role, you will need:

  • A high school diploma or GED.
  • Previous experience in transportation scheduling and inventory management.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills for interacting with customers and team members.
  • Proficiency in Microsoft Office (Excel, Word, and Outlook) and familiarity with inventory management systems.
  • The ability to work collaboratively with a team and build strong relationships.
  • Strong problem-solving skills and attention to detail to ensure accuracy in tasks.
  • The ability to multitask effectively and prioritize responsibilities.

Manufacturing Inc offers a competitive salary of $22-$23 per hour, making this an attractive opportunity for those looking to grow their careers in a fast-paced industry.

We are an equal opportunity employer and welcome applications from qualified candidates. The estimated salary for this position is $45,440 - $48,000 per year, based on a 40-hour workweek and assuming a bi-weekly pay schedule.



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