Medical Assistant

4 weeks ago

Rocky River, Ohio, United States LifeStance Health Full time
Job Summary:

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities:
  • Create a positive work environment and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Assist psychiatric clinicians with necessary aspects of patient care, including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork.
  • Facilitate communication as needed between the patient, medical staff, and the patient's pharmacy.
  • Manage phone systems, answering incoming calls to the medical services line and providing patient support with medication-related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries.
  • Ensure accuracy of patient pharmacy information in the medical record.
  • Scan all hard copy correspondence into the patient's EHR record.
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
  • Immediately handle any urgent requests, triage patient issues, and resolution, i.e., direct to the correct departments or escalate for assistance.
  • Assist in coordination of external referrals for patient care.
  • Provide general clinician support, assisting clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
  • Coordinate with clinicians pertaining to any additional patient questions.
  • Aid psychiatric clinicians in termination process for patients as needed (i.e., termination letter, external referral, AMD status, etc.).
Requirements:
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential information (HIPAA).
  • High School or equivalent required, associates/bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Benefits:

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.

Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

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